Missouri State University
Assessment in Action
Understanding Student Learning

Assessing the Assessors: Benefits of Feedback Surveys

Smiley Survey Keys (Keyboard Buttons Satisfaction Opinion Poll)Follow-up is often cited as the most important—and neglected—part of organizational projects. This is also true in academic assessment. Collecting and analyzing data is critical, but if it then sits unused, what’s the point? It could be making life easier for the people we want to support at Missouri State. It could also be a further step in “closing the loop” on assessment activities. Done properly, there are great potential benefits.

In December 2015, the Office of Assessment sponsored a new event aimed at getting the word out on what we collect, what we have to share, and how we can put this to work for colleges, departments, and administrative units as well as the institutional level. Over 50 participants from across campus joined us in a workshop setting that provided two opportunities: the chance to learn about the resources available through Assessment, and to talk through the ways this information has or could help them in their individual jobs, whether faculty or staff.

The event itself accomplished certain goals our office had in mind, but did it serve a quality purpose for the faculty and staff that attended? We were compelled to seek knowledge so that future planning might be better tailored to serve the campus community.

A small-population survey was created and distributed to workshop participants. Questions focused on the quality of the event structure and the usefulness of activities.

A post-workshop survey (86% response rate) showed a very positive reaction, with some of the responses presented below:

Question % Agree/Strongly Agree
I left knowing more about how evidence of student learning is collected at Missouri State. 100%
I learned things about assessment at Missouri State that I did not previously know. 97%
I would participate in similar events in the future. 97%
The facilitators were helpful. 97%
Workshop content will be useful to me in my work role. 86%
I would recommend this event to colleagues. 84%

We’re happy that our daylong assessment event was useful to its participants. There are certainly elements of the event that will be changed or improved based on individual feedback we received. It is encouraging to know that the Missouri State community is eager to collaborate and share ideas with colleagues they might not normally see.

If you’ve planned an event that will host a significantly sized group and would like to know how participants feel, think about administering a quick survey. Here are a few things we kept in mind while designing ours:

  • Have a specific purpose. Collecting information for its own sake can be counterproductive.
  • Keep it simple. Short and to the point is ideal, and improves response rates.
  • Keep it relevant. Follow-up should be mutually beneficial. What’s in it for participants?
Posted in Assessment in Action | Tagged , , , , | Comments Off on Assessing the Assessors: Benefits of Feedback Surveys

Student Engagement Reports Have Arrived at MSU

Engagement Surveysbanner

Available Now on MSU’s Assessment Page

Missouri State student engagement data is now officially available for viewing or download on the Assessment website. This data is broken into three categories:

  • The NSSE (National Survey of Student Engagement) which is given to first-years and seniors to analyze how expectations match up after a few years.
  • The BCSSE (Beginning College Survey of Student Engagement) which is given to incoming students straight out of high school to gauge students’ expectations of college life before they are exposed to it.
  • The FSSE (Faculty Survey of Student Engagement) which is given to Missouri State faculty to measure their anticipations of student engagement.

Take a look at the survey pages under the “Current Projects” navigation bar and peruse Missouri State’s student engagement landscape to your heart’s content. Indiana University has revised their presentation of data, breaking it down into manageable chunks like the NSSE Pocket Guide, or FSSE Snapshot.

What Do These Surveys Tell Us?

So glad you asked! Using an aggregate of participant reports, student engagement data at Missouri State describes the quality of two major collegiate elements. First, the surveys look at how much time and effort MSU students are spending on academic activity as well as their prior expectations of said time. Second, the surveys can help the university better understand how its resources and infrastructure are being used for learning based on the way reality ultimately matched up with those expectations.

Because we utilize the FSSE, NSSE and BCSSE in tandem, Missouri State faculty and staff are afforded a big picture on the level of engagement among students. This data is potentially crucial when it comes to a variety of university interests, such as retention, advising, academic policy, student affairs, and much more.

Posted in Assessment in Action, NSSE/BCSSE | Tagged , , , , , , | Comments Off on Student Engagement Reports Have Arrived at MSU

Survey Results Aid University Retention Efforts

Looking at the Beginning College Survey of Student Engagement (BCSSE) results in 2014, the university noticed something striking in response to the item “Do you expect to graduate from this institution?” While more than 90% of incoming students answered Yes, those who did not were much more likely to drop out— common among universities using the survey, as the graph shows. Some of these students leave voluntarily for reasons of their own, but that isn’t always the case.FireShot Screen Capture #026 - 'PowerPoint Presentation - Using BCSSE and NSSE to Help Retention Efforts FINAL_pdf' - nsse_indiana_edu_webinars_pdf_Using BCSSE and NSSE to Help Retention Efforts FINAL_pd

That’s where the university recognized an opportunity to help. Existing research shows several reasons students are likely to leave involuntarily. In addition to the most obvious, like financial concerns or academic issues, family obligations and not feeling a social connection to campus can be as strong or stronger for some. Given the likelihood of these students dropping out early in their college careers, the university is making an outreach effort to:

  • Identify individual obstacles to success
  • Connect students with available resources
  • Help them see through their educational goal

The 2015 BCSSE was administered at summer SOAR sessions and received more than 2,000 individual responses. Several academic and co-curricular units are active participants in the effort to use the responses to improve retention. Surveys can unfortunately leave the impression of being filled in, filed, and forgotten. This project to assist involuntary dropouts is an example of how MSU uses surveys for decisions that make a difference.

Posted in Action Reports, Assessment in Action | Comments Off on Survey Results Aid University Retention Efforts

MSU “to be commended” for Quality Initiative Project

As part of the university’s accreditation renewal process, the Higher Learning Commission (HLC) determined that “Missouri State is to be commended for its work on this three-year project which has the potential to impact other institutions through the sharing of resources as outlined in the report.”



The ongoing Quality Initiative Project, as a function of the Office of Assessment, is intended to align “institutional outcomes with general education, public affairs, student affairs and professional education outcomes” through a collaborative review of student work related to the Public Affairs mission. This in turn leads to institutional changes as the project’s findings are re-integrated in the classroom as well as co-curricular programs.

The HLC determination is based on four criteria that they feel were demonstrated by the institution:

*Seriousness in the project
*Institutional impact
*Institutional commitment and engagement
*Resource provision

The university’s accreditation is reviewed by the Higher Learning Commission once per decade, and the 2015 review will culminate in an on-site visit taking place in October.


Posted in Assessment in Action | Comments Off on MSU “to be commended” for Quality Initiative Project

Annual Report, 2015

As part of the university’s Student Development and Public Affairs unit, the Office of Assessment is responsible for submitting an annual report detailing progress toward stated goals in the past year and a look at the coming year’s primary objectives. You can see Assessment’s newly issued report right here: Assessment – Annual Report 2014-2015.

Some successes of the past year have included:

  • Re-engineering the University Exit Exam to make state reporting requirements easier, as well as making the Exam itself easier to use.
  • Increasing response rates on student engagement surveys by nearly 15% to help us better serve the student community both in the classroom and beyond.
  • Assisting campus-wide preparations for the on-site visit of the Higher Learning Commission.



Posted in Assessment in Action | Comments Off on Annual Report, 2015

This Week in Assessment: June 8-12

  • On Tuesday, June 9, the University Exit Exam became available to students enrolled in GEN 499 for the summer semester. The summer administration will include some improvements on the spring pilot administration, but the use of Blackboard has a big success.
  • The Career Center and the Office of Assessment are working together to enhance the senior survey section of the University Exit Exam. This will make state reporting requirements an easier process and replace a paper-and-pencil survey given at the graduation ceremony.
  • Consulted with several academic and student life programs as they think through their assessment programs for the coming year.
  • Administration of the Beginning College Survey of Student Engagement (BCSSE) has begun in partnership with SOAR. The BCSSE is used as an advising tool for incoming students and help the university understand what students expect and need from their campus experience.
  • The Assessment team has worked to help secondary teacher education programs align state and national standards to their rubrics in preparation for Taskstream.
Posted in Assessment in Action | Comments Off on This Week in Assessment: June 8-12

This Week in Assessment: May 3 – 8


Another week in the Office of Assessment is in the books. We laughed. We cried. We consumed coffee by the gallons. It’s an adventure. Keeping with long-standing tradition (as of two weeks ago), here are your 10 notable Assessment happenings:

  • The assessment team began working with the Graduate College to revise the graduate exit survey in order to fulfill state reporting requirements.
  • Assessment Staff and GAs assisted in hosting diversity training sessions in Plaster Student Union this week.
  • The penultimate batch of Public Affairs essays collected from the Exit Exam have been coded and sorted. These will be reviewed as part of the comprehensive public affairs assessment plan and shared with departments and colleges. After all, sharing is caring.
  • After an extensive search through a fantastic group of highly qualified applicants, two brand new GAs were offered and accepted positions for the upcoming academic year! One will be focused on all things Assessment. The other will play a role in both Assessment and the Ozarks Writing Project.
  • The short-windowed HLC Student Opinion Survey closed May 1st. 10% (around 1700 students) of the surveyed population responded.
  • There’s less than one more full month of NSSE action to go. So far, responses hover at the 30.2% rate. Prizes are wrapping up. Dust is settling. Data distribution talks are happening. Survey life is good.
  • As of writing, 33 participants across 8 Missouri State University colleges are planning to participate in the Comprehensive Public Affairs Assessment Workshop this summer. We’re excited to work with these wonderful thinking partners.
  • We had a great meeting with the Creative Writing program to discuss general education assessment plans. Thanks for inviting us!
Posted in Assessment in Action, Perspectives | Tagged , , , , , , , | Comments Off on This Week in Assessment: May 3 – 8

Shining Moments in the Office of Assessment

sunriseassessmentlogoRecently, we published a list blog post on important happenings in the office. Well, we like bulleted lists so much we wanted to follow it up with another one. This one notes some items everyone in the office finds worthy of celebration. So relax, find your zen and read through the list below for positive assessment energies.

  • Assessment staff met with faculty from the English department to collaborate on a 2-year gen ed assessment plan for Creative Writing courses. Forward-thinking for the win!
  • Anyone get an email about the Higher Learning Commission with a Student Opinion Survey link embedded inside? Yeah, we coordinated that. The survey is in advance of the accreditation visit coming this fall and polled approximately 18,000 undergraduate and graduate students, asking general questions about their MSU experience.
  • It’s official. MSU’s NSSE response rate has hit the 30% milestone. Not impressed yet? Consider this: we quickly surpassed the average response percentage of most other universities our size.
  • Currently, the FSSE (Faculty Survey of Student Engagement) is at a 22.5% response rate, while the FSSE-G (graduate instructor) is at 19.1%. These are solid rates for a survey that was sent to people who take surveys all the time.
  • 30 faculty and students have signed up to take part in the Public Affairs Comprehensive Assessment Workshop, which is a spin-off of the Quality Initiative Project that functions to research student learning and depth of knowledge on the three pillars of public affairs.
  • So far, 2,000 pages of student essays have been collected from the new University Exit Exam for use during the aforementioned workshop this May. 2,000. Think about that for a second; MSU students have something to say and we plan to take it to heart.
  • The assessment team has met several times to brainstorm and establish a set of collective commitments and a vision statement for assessment at MSU that will guide the office into the future.
  • Assessment Research Consultant, Mark Woolsey, achieved Black Belt status in his Blackboard training this week. The office is prepared to seek his sensei enlightenment any time Blackboard’s mysteries cloud our collective judgement. We forecast an abundance of digital karate-chops.
  • Assessment grad-assistants, Katie Palmietto and Charlie Whitaker, were given the fantastic opportunity to conduct interviews for a new fall GA opening in the Office of Assessment. The process is now in final interviews and we are thrilled with the number of excellent, talented applicants who came to speak with us.
  • The new University Exit Exam process that kicked off at the beginning of this year has been reported as running smoothly. Efforts continue to be made to streamline the process, such as adding FAQ items to address specific issues.
Posted in Assessment in Action | Tagged , , , , , , , | Comments Off on Shining Moments in the Office of Assessment

This Week in Assessment: April 19-24


It has been a busy week in the Office of Assessment at Missouri State. Since lists are a great way to digest what has been accomplished, I thought a quick, 10-item post about the latest Assessment happenings was just the thing to share.

1. I’ve spoken with, Director of Student Orientation, Joe Morris, about administering the Beginning College Survey of Student Engagement during SOAR. SOAR administers their summer survey via campus labs. Joe has asked us to talk through developing an assessment plan for SOAR. Really looking forward to it.

2. As a result of participation in the BCSSE, each student who took the survey has an advising report (click here for more info). Last year was the first year the Advising Report was available. In collaboration with Kathy Davis, Assessment developed four questions to send to 400 advisors to see if the reports were used. The survey had a 25% response rate (100/400) Around 50% were familiar with the report and 50% of those had used it. Of the ones who had not used it, 40% were willing and interested in trying it. This is already great news, but we will work on marketing it more for even greater effect. If people are interested in knowing more, we have these links. Otherwise, we would be more than happy to meet with you for a discussion.

iPad winner, Danielle Kothe, group-hugging the wonderful NSSE ambassadors.

3. Awards are on a roll! We’ve awarded the graduation seating prize for timely taking the NSSE to Elizabeth Rudell from the College of Arts and Letters. And let’s not forget, Agriculture student, Danielle Kothe, who won an iPad for her quick NSSE response.

4. Speaking of the NSSE, MSU’s response rate is at 29.8% as of today. This is excellent—10% higher than 2012 and exceptional for an institution of our size. Thanks to former graduate assistant, Amy Bowen and Assessment Research Consultant, Angela Young. Their planning and collaboration with student groups has made this possible. Thank you!

5. The Faculty Survey is at 13.9% and the Faculty Survey for Graduate Instructors is at 11.3%. We intend to publicize it more and get those responses in. The more there are, the more we know.

6. This spring, students reflected on public affairs in the Exit Exam. Responses collected by April 2 are sorted by departments, colleges, and pillars and then sent out to all deans. One dean in particular copied hers for some light homework on a trip. Another dean is having a department heads’ meeting this week to review. Yet another dean has already sent hers out to department heads to review on April 23. A university college is using the information in its accreditation evidence file. We are so glad people are finding this information useful. We are excited about asking people to share how they have used this information and how it may have impacted their thinking.

7. I met with Recreation regarding their accreditation visit this week. I also met Dr. Kieth Ernce for the first time. Dr. Ernce is a reviewer for the accreditor and exhibited a fantastic knowledge about the assessment process. Over the past 10 years, he has gone on more than ten visits. Dr. Tina Liang in Recreation is a reviewer as well and has gone on her first visit this year. These are just a couple of wonderful resources and thinking partners on the assessment of student learning.

8. At Assessment Council in May, we will be reviewing the Exit Exam questions in GEN 499 and discussing changes to be made for the fall Exit Exam administration. Administration through Blackboard was new in the spring, so we look forward to tweaking and streamlining the process for the better.


9. The student learning outcomes for all of the colleges are updated on the Assessment page. Finally. The goal was to start with them on our website to get organized. Web and New Media is expected to be adding these outcomes to department web pages by the end of the semester, which will offer greater transparency and more convenient access for both students and faculty alike.

10. For many years, Graduate College has administered a student survey. Since Mark Woolsey has joined us, he has begun collaborating with them. As a result, response rates are up, and we hope the Graduate College is satisfied with the collaboration. We are happy to help think through methods of collecting evidence of student learning for anyone interested.

by Dr. Keri Franklin

Posted in Assessment in Action, Perspectives | Tagged , , , , , , , , , , , | Comments Off on This Week in Assessment: April 19-24

Behind the Scenes in the Office of Assessment

Ever wonder what really goes on in that fourth floor corner of Carrington? Take a gander at one of the Office of Assessment’s most recent planning and brainstorming meetings by reading through the staff notes below:

Upcoming Goals

  • Following a successful meeting with the Diversity Visioning group (a committee part of a larger task force developed to design a new vision for the university – ed.) We decided to make greater efforts in bringing survey data — like the NSSE and BCSSE — to those interested across campus. A primary office goal is to accommodate Missouri State faculty and staff with compelling, accessible data and be consistent in following up to address specific questions.
  • Beginning in January, The office collaborated with the experts, such as Missouri State’s Blackboard, Computer Services and “Blackbelt,” Sue McCrory, to administer the Exit Exam through Blackboard. Work is still ongoing to make this new of data collection and dispersion much more efficient, which, in turn, will benefit departments seeking information about what their students are saying as they graduate.

More on the University Exit Exam

As part of the University Exit Exam and due to this change in administration, Exam administrators are asking students to choose between several prompts and write an open-ended response about ethical leadership, cultural competence, and community engagement. Our goal this week is to pull those responses which have been coded and de-identified and send those responses to departments. So, a department would see the work of students who are graduating in May 2015 and December 2015. This evidence of student learning could be used in department, program, and accreditation assessment plans.

Each college will also receive a set of student work. We will be contacting each department and dean to supply the student work and working with Associate Provost Chris Craig to share relevant information with heads of departments. During the April Assessment Council meeting, the council will review student work collected as an institution. There will also be a review session this May, which is open to anyone interested in participating in the review of student work related to public affairs.

Assessment Now and Tomorrow

  • We are working with the Student Experience Visioning Panel to find 10 first-year students to meet with that group and offer valuable feedback that will influence the future of the university.
  • Our big job right now is preparing for the Quality Initiative Project’s third annual workshop. Being that it is the third year, the name must change to reflect the current nature of the scoring and analysis event.
Posted in Assessment in Action, NSSE/BCSSE, Quality Initiative Project | Tagged , , , , , , , , , , | Comments Off on Behind the Scenes in the Office of Assessment