Missouri State University
Center for Dispute Resolution
www.MissouriState.edu/CDR * CDR@MissouriState.edu * (417) 836-8831

Campus Conflict Workshop Fall Series Announced

Dr. Gloria Galanes presents at a campus conflict workshop.
Dr. Gloria Galanes presents at a Campus Conflict Workshop.

Mark your calendar for the CDR’s fall and spring Campus Conflict Workshop series! These free workshops are offered for Missouri State faculty, staff, students, and alumni. These also qualify for Master Advisor credit!

Political Discourse: Civility, Political Correctness, or Trumpeting Your Own Horn? – Tues., September 13, 12-1 p.m. in PSU 317

Presented by  Dr. Liz Dudash-Buskirk, Dr. Eric Morris, and Ms. Nora Cox

This workshop will explore political discourse and its impact in our modern era. The focus of the session will be how to discuss sensitive topics like politics in the classroom and beyond without creating destructive conflicts.

 

Giving and Receiving Feedback- Wed., October 12, 12-1 p.m. in PSU 317

Presented by Dr. Char Berquist and Ms. Heather Blades

This session will explore how to give and receive feedback in the best ways possible, and will offer tips on how to handle these tough conversations and turn an otherwise uncomfortable experience into an opportunity for growth.

 

Bullying in the Workplace –  Tues., November 15, 12-1 p.m. in PSU 317

Presented by Dr. Carrisa Hoelscher and Dr. Stephen Spates

Bullying is a common phenomenon that impacts workplace and campus settings. It often goes unrecognized even though it can cause much personal stress and group conflict. This workshop will discuss workplace and campus bullying behaviors, techniques for dealing with bullying, and prevention strategies.

 

Personality Types in Conflict – Wed., January 25, 12-1 p.m. in PSU 317

Presented by Dr. Gloria Galanes

Although conflict is inevitable, resolving conflict is easier when you understand the impact that a person’s personality type has on their reactions and perceptions. The session investigates the implications of personality types on conflict situations.

 

Coaching: An Effective Tool in Conflict Management – Tues., February 21, 12-1 p.m. in PSU 317

Presented by Dr. Char Berquist and Ms. Heather Blades

This session will provide coaching strategies to help you assist others in conflict situations.

 

Using Circles to Encourage Dialogue – Wed., April 19, 12-1 p.m. in PSU 317

Presented by Dr. Char Berquist and Ms. Heather Blades

The “circle process” is a unique format that can be used to encourage dialogue, deep listening, and connection. Learn how you can use circles in the classroom and within organizations and units to build relationships and enhance learning and collaboration.

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Students Study Conflict in Ireland and Northern Ireland

The class visits the "Peace Wall" that separates the Catholic and Protestant communities in Belfast.
The class visits the “Peace Wall” that separates the Catholic and Protestant communities in Belfast.

In June CDR Director Charlene Berquist and Associate Director Heather Blades co-led a short term study abroad program, taking 19 students to visit Ireland and Northern Ireland to study the dynamics of conflict and peacemaking in the region.

The class examined the historical and cultural roots of the conflict in Ireland and Northern Ireland, as well as subsequent peacemaking efforts. The course culminated in a 10-day trip to the two countries, during which time students visited Dublin, Belfast, and Derry/Londonderry. The travel portion of the course was structured to maximize opportunities for students to not only see people’s experiences and expressions of those experiences (from the “peace walls” in Belfast separating Catholic and Protestant communities to the murals in Derry/Londonderry depicting the evolution from Bloody Sunday to current peace efforts) but also to meet, talk with, and hear the narratives of activists, community members, and individuals from conflict management and peacemaking organizations.

Students meet with community members involved in peacemaking efforts in Derry.
Students meet with community members involved in peacemaking efforts in Derry.

The travel portion of the class brought students in contact with the individuals and groups most impacted by the decades-long conflict in the region and allowed them the opportunity to observe first-hand how conflict is experienced by different groups and how transformational conflict processes are implemented.
This was the second time Dr. Berquist and Ms. Blades have taught this summer course, and it may be offered again in the future. For more information please email CDR@MissouriState.edu. View a slideshow of images of the travel portion of this course on the CDR’s YouTube channel at https://youtu.be/ejNmjas08dg

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Training Educates on How to Coach Those in Conflict

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Dr. Tricia Jones (center left) leads a training activity.

June 2-3 the CDR was pleased to once again bring Dr. Trica Jones to Springfield to offer a 2-day training Conflict Coaching.

Participants learned Dr. Jones’ conflict coaching model, which allows a coach to help someone struggling with a conflict think through the factors that led up to the conflict, make a plan for managing the conflict, and then practice the skills needed to put their plan into action.

The conflict coaching model is useful in workplaces, schools, and homes, and attendees included counselors, mediators, attorneys, teachers, and students.

Many thanks to Dr. Jones for a wonderful training that left us full of insight and inspiration, and gave us invaluable tools for conflict management toolboxes!

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CDR Director Receives Receives Faculty Excellence in Public Affairs Award

Char Berquist receives the Faculty Excellence in Public Affairs Award
Char Berquist receives the Faculty Excellence in Public Affairs Award

In the Spring of 2016 the Board of Governors Awarded Dr. Charlene Berquist the Faculty Excellence in Public Affairs award for her distinctive work and accomplishments in support of the University’s Public Affairs mission as the Director of the Center for Dispute Resolution.

As stated by the Board, “ Dr. Charlene Berquist brings the public affairs mission to life through her visionary leadership, community collaborations, innovative programs and dedication to student success. Her programs in adult and juvenile restorative justice services, as well as mediation training programs through the Center, have brought national recognition to Missouri State University and Greene County.  She has mentored future leaders and instilled the tenants of public affairs to an entire generation of conflict resolution providers.”

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CDR Provides Boys and Girls Club Staff Training

In May the CDR provided training for 50 Boys and Girls Club staff in Springfield, MO. The group, a mix of both new and returning employees, works closely with at-risk youth in our community. The interactive training focused on understanding our own and other’s conflict styles and offered advice on how to manage conflicts effectively with kids, peers, and parents.

The CDR regularly offers workshops for area community organizations that focus on a variety of conflict and communication-related topics. For more information on this service please visit the CDR website.

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Circles for Change Program at The Fairbanks

CDR Director Dr. Char Berquist and CFD Professor Dr. Jim Meyer lead a circle at the Fairbanks.
CDR Director Dr. Char Berquist and CFD Professor Dr. Jim Meyer lead a circle at the Fairbanks.

In the spring of 2016 the Center for Dispute Resolution partnered with Missouri State’s Childhood Education and Family Studies to offer the “Circles for Change” program Fairbanks program at The Fairbanks in Springfield.

Circles for Change is an interactive educational discussion group that uses a circle format to encourage participants to learn about and discuss a different topic each month. The circle format helps foster relationships among group members and encourages participants to express themselves and explore new ideas. Topics explored included managing stress, creating healthy relationships, and parenting. Circles were facilitated by staff from the CDR and the Childhood Education and Family Studies program, along with Missouri State student volunteers.

Circles for Change is one of many programs offered at The Fairbanks, which serves the Grant Beach community in center city Springfield. To learn more please visit http://www.thefairbankssgf.com/home.html

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Family Group Decision-Making Training Offered to Child Welfare Professionals in Branson

Dr. Char Berquist (left) advises the training group during a role play session.
Dr. Char Berquist (left) advises the training group during a role play session.

In May the CDR was pleased to provide a customized training in Family Group Decision-Making (also known as Family Group Conferencing) for child welfare professionals in Missouri.

This training, offered in Branson, MO, was sponsored by the Healthy Families Taskforce. Attendees included Children’s Division staff, Juvenile Officers, Guardian Ad Litems, CASA staff, and judges, mainly from Stone and Taney counties.

Family Group Decision-Making (FGDM) brings a family together with their relatives, friends, and other supportive people in their lives to take part in a family group conference so they can develop a plan to support an individual who is struggling and/or ensure the well-being of the children involved. Family group decision-making helps develop and strengthen a family’s support network, significantly benefiting the children and their family groups while putting the family at the center of decision-making as they create plans that fit their unique circumstances.

The CDR offers FGDM programming in Greene County and is the largest provider of family group decision-making/family group conferencing training in Missouri. It regularly customizes these trainings to meet the needs of individual groups or organizations and also assists with program design and development. For more information on these services, or to learn how to bring FGDM training to your group, please contact the CDR.

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Renowned Restorative Justice Practitioner and Scholar Shares with Community

In April 2016 the CDR offered over 50 attendees the opportunity to learn from the renowned restorative justice practitioner and research Dr. Mark Umbreit.

Dr. Umbriet shared wisdom gained from his work in peacemaking and restorative justice efforts arory address at Missouri State’s 2016 Public Affairs Confereund the world in this intimate setting after offering a plenance.

His first session of the day focused on Restorative Justice in the Global Community, and he shared personal stories of his work in settings of violent and entrenched conflicts, including in Northern Ireland, West Africa, Ukraine, and Palestine.

His second session, Restorative Justice and Dialogue in Crimes of Violence, focused on the use of restorative practices to promote healing for victims of severe crime. Once again he shared his powerful experiences as a practitioner working in the field.

At the day’s end, Dr. Umbreit focused the discussion mindfulness and how this approach can benefit those working in the restorative justice field, as well as anyone who is struggling to manage the stresses of everyday life. He offered advice and techniques to help attendees learn to be present and mindful when dealing with strong emotions and conflicts with others.

Thank you to all who attended these sessions – we were inspired by the interest present in our community and look forward to continuing to work with you to promote justice and healing for all involved in harmful actions.

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CDR to Present at Criminology Conference April 14th

On April 14th at 3 p.m. in Plaster Student Union room 315 the CDR will present at Missouri State’s Criminology and Criminal Justice Conference. The session, titled “Restorative Justice for Youth: Hope for the Future” will focus on the programs offered by the CDR that serve at risk youth and juvenile offenders in our community.

The CDR supports several community programs that offer a restorative justice focus for youth. These include both a Victim Offender Mediation program and a Victim Impact Program for youthful offenders referred by the Greene County Juvenile Office. Additionally, the CDR provides both Circles for Girls and Guys’ Gathering Circles for youth in area middle and high schools. These educational exploratory groups are designed to help increase kids’ protective factors and help them learn communication and decision-making skills.  Each of these programs rely on community volunteers, many of who are students in either the graduate or undergraduate certificate programs in conflict and dispute resolution at Missouri State University.

For more information on any of these programs, please visit the CDR website or contact the CDR.

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March Mediation Training a Sold-Out Success

In March the CDR held its bi-annual 40-hour civil and family mediation training, and once again filled the training to capacity with professionals and students anxious to build their mediation skills.

This training event brought together 25 experienced mediators who offered training, guest lectures, and coaching advice to the participants in attendance over the course of the 5-day training. The CDR was also thrilled to offer over $15,000 in scholarships to support the attendance of students at this professional training event.

What did attendees think of these event? Here are a few highlights from the training evaluations:

  • I really appreciated the multiple and varied learning modalities – gain content from a lecture, then see it on film, then try it in role play, then discuss it in small groups.
  • The information given by different coaches showed different ways of mediating.
  • The presenters who came in were wonderful and very good at facilitating dialogue between participants and sharing experiences.
  • I really appreciated meeting different people from different backgrounds to provide different perspectives – especially different coaches.
  • I definitely feel much better prepared to go out and mediate.
  • I believe this training will impact me professionally because I was able to learn a new skill, but anything with conflict helps me personally as well!
  • This will definitely help my communication skills with clients.

The CDR will offer this training again October 19-23, 2016 – the event is likely to once-again sell out, so reserve your seat seat early to ensure you can take part!

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