The Help Desk is excited to present to you a completely renovated Experts! Take a look at http://experts.missouristate.edu.
The first thing you’ll see is the new Experts Knowledge Base. This is the go-to place for information about a variety of University technologies and services. The Knowledge Base is structured with you in mind. Content is organized to easily search for the information you need. You can get started right from the home page by typing your question in center search bar.
Clicking the orange icons on the home page or the convenient space shortcuts in the left navigation menu allows you to view three types of articles: How-To, Troubleshooting, and Reference depending on your issue or need. We have also made it quicker for you to access articles about the Blackboard learning management system.
If you scroll down a little, the Browse by Topic section will lead you to articles on specific topics. You will also find a list of frequently asked questions and recently updated articles on the home page.
In addition to the Knowledge Base, Experts includes a variety of Team Spaces, which University departments can use to store information and improve team communication. To access a Team Space, scroll to the bottom of the home page and click the orange Team Space icon.
We’re sure the new Experts will be a great resource for you to find information about a variety of University technologies. For questions or comments, just use of the helpful links at the footer of the Knowledge Base.
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