Category Archives: Bears Business Brief

Bears Business Brief: Aim for zero tolerance of sexual harassment

By: Richard Ollis Employment-related litigation is prevalent in the United States. In fact, according to a 2015 Hiscox report, U.S. companies have at least an 11.7 percent chance of having an employment charge filed against them. Missouri is rated as a high-risk

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Bears Business Brief: Customer satisfaction: The impact of human versus technological encounters

By: Christina Simmers Customer service plays an important role in the impression a company makes on a customer and the overall satisfaction of that customer. This applies to all companies, whether they are for-profit or nonprofit, service-oriented or selling tangible goods. Customers

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