Bits & Bytes

Have you found email in your Microsoft Office Outlook® junk mailbox that isn’t really junk? Here are some quick and easy ways to resolve this issue. Before we get started, though, there are three terms we need to understand:

Safe Senders

• Look at the email address in the From box
• Generally, this is email received from a person

Sender’s Domain

• Look at the email address in the From box
• The domain starts with the @ sign (example: @live.missouristate.edu)

Safe Recipients

• Look at the email address in the To box
• Generally, this is a message from an online mailing list to the group (which is why you received it)

OK, let’s get started.

Open your Junk E-mail box and click once to select the “good” email. From the menu across the top of the window, select:

• Actions
• Junk E-mail
  • If email from anyone using this domain (for instance, “@live.missouristate.edu”) is not junk, select Add Sender’s Domain (@example.com) to the Safe Senders List
  • If email from this individual only is not junk, select Add Sender to Safe Senders List
  • If email from this mailing list is not junk, select Add Recipient to Safe Recipients List

Want to be proactive?

If there’s nothing in your junk email box, but you wish to make sure that email from a specific person, domain, or mailing list never gets sent there, locate a message from that person, domain, or list in your inbox (or any mail folder) and follow the directions above.

Want to see the lists?

 From the menu across the top of the window, select:

• Tools
• Options
• Preferences tab
• Junk E-mail… button
  • Safe Senders tab
  • Safe Recipients tab

For more information about junk email in Microsoft Office Outlook®:

 http://office.microsoft.com/en-us/outlook/CH100777011033.aspx