Service for customers Customer service plays an important role in the impression a company makes on a customer and the overall satisfaction of that customer. This applies to all companies, whether they are for-profit or nonprofit, service-oriented or selling tangible goods. Customers form their impressions of a company with each encounter they have with the company. In the … [Read more...] about Bears Business Brief: Customer satisfaction: The impact of human versus technological encounters
The work of Dr. Christopher Hines will be featured in the 2017 issue of Mind’s Eye, the university’s research publication. Here is an excerpt: How did the global financial crisis of 2008 happen? And how can we make sure nothing like this happens again? The research of Dr. Hines, assistant professor of accounting, may be able to help policymakers determine whether some … [Read more...] about Congratulations to Dr. Christopher Hines
L to R; Dr. Elizabeth Rozell, Jeanne Ferrari, Elizabeth Sivill, Meghan Wright, Rayanna Anderson, Arthur Guslim, Jordan Lewis, Dean Stephanie Bryant Four MBA students had the chance to take on a challenging experiential learning project this fall as part of MGT 796. Arthur Guslim, Jordan Lewis, Elizabeth Sivill and Meghan Wright worked with Hotel Nikko in San Francisco to … [Read more...] about MBA Students take on experiential learning project with Hotel Nikko
Michael Hammond, center, receives his Outstanding Educator Award from Jim O’Hallaron, President & CEO of the Missouri Society of Certified Public Accountants, pictured left, and John Lindbloom, Chair of the Missouri Society of Certified Public Accountants, pictured right. The Missouri Society of Certified Public Accountants, MSCPA, has named Michael Hammond their 2016 … [Read more...] about Accounting Instructor Awarded as Outstanding Educator by MSCPA