Missouri State University

Skip to content Skip to navigation
a b c d e f g h i j k l m n o p q r s t u v w x y z

Bear Bulletin

A blog for Missouri State University alumni.

  • Alumni Association
  • Resources
  • Update Info
  • Volunteer
  • Homecoming
  • Contact Us
You are here: Home / Archives for Bears Business Brief

Bears Business Brief: Customer satisfaction: The impact of human versus technological encounters

March 15, 2017 by College of Business

Christina Simmers

Service for customers Customer service plays an important role in the impression a company makes on a customer and the overall satisfaction of that customer. This applies to all companies, whether they are for-profit or nonprofit, service-oriented or selling tangible goods. Customers form their impressions of a company with each encounter they have with the company.  In the … [Read more...] about Bears Business Brief: Customer satisfaction: The impact of human versus technological encounters

Filed Under: Headlines Tagged With: Bears Business Brief, Christina Simmers, College of Business

« Previous Page

MarooNation Events

  • MarooNation Events

Follow us on Twitter

My Tweets

Connect with Alumni Association

  • Facebook
  • Twitter
  • LinkedIn

Make your Missouri statementMake your Missouri statement
  • Last Modified: May 22, 2017
  • Accessibility
  • Disclaimer
  • Disclosures
  • EO/AA/M/F/Veterans/Disability/Sexual Orientation/Gender Identity
  • © 2013 Board of Governors, Missouri State University
  • Contact Information