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Information Services

Zoom Recording Clean Up

October 26, 2020 by Aubrey Larimore Vargas

Zoom Logo

Zoom support is in the process of clearing out Zoom cloud recordings created prior to Fall 2020 to ensure continued availability of cloud storage for the current semester. We have started with older recordings, but if you wish to keep any recordings that were created prior to the Fall 2020 semester, we request that you download them from Zoom cloud storage. If you have … [Read more...] about Zoom Recording Clean Up

Filed Under: User Support Tagged With: cloud storage, distance learning, zoom

Updated Zoom Requirements

September 17, 2020 by Aubrey Larimore Vargas

Starting September 27, 2020, Zoom will require all meetings to use either a waiting room or passcode for added security.  We have strongly encouraged users to implement at least one of these options to prevent the “Zoombombing” that occurred in early Spring as the tool became more widely used. Zoom is now requiring these measures for added security. If no choice is made for … [Read more...] about Updated Zoom Requirements

Filed Under: Computer Services, User Support Tagged With: zoom

Coming Soon: Self-Service Password Reset (SSPR)

July 29, 2020 by Aubrey Larimore Vargas

Set up SSPR. Don't lose access to your account.

Soon, all current MSU students and employees will have Self-Service Password Reset (SSPR) activated on their accounts. You will be notified prior to SSPR activation on your account, so be on the lookout for an email from us. What is Self-Service Password Reset (SSPR) Self-Service Password Reset (SSPR) is a Microsoft service that allows users who have forgotten their account … [Read more...] about Coming Soon: Self-Service Password Reset (SSPR)

Filed Under: Computer Services, User Support Tagged With: account-security, password, SSPR

Microsoft Audio Conferencing Now Available

March 18, 2020 by Aubrey Larimore Vargas

Microsoft Audio Conferencing

In response to the ongoing COVID-19 situation, Microsoft has provided a 6-month free trial of their Audio Conferencing in Office 365 software to Missouri State faculty and staff. This software allows up to 250 attendees to call into meetings using their phones. Audio conferencing is useful when users cannot use the Microsoft Teams or Skype for Business applications to attend … [Read more...] about Microsoft Audio Conferencing Now Available

Filed Under: Computer Services, User Support

New Help Desk Service Portal

February 10, 2020 by Aubrey Larimore Vargas

Group of people working together on a laptop in Glass Hall

Self-Service Portal Now Available The new Help Desk Service Portal is now available to all Missouri State users. If you have a technology issue or need to request a service appointment, you can visit MissouriState.edu/HelpDesk to submit a request. In addition to submitting requests for help, the Help Desk Service Portal also has an extensive Knowledge Base full of helpful … [Read more...] about New Help Desk Service Portal

Filed Under: Computer Services, Information Security, Management Information Systems, Networking and Telecommunications, Operations and Systems, User Support Tagged With: Help Desk, Service Portal

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