Dr. Yoshimasa “Nancy” Kageyama always has amazing research to present. This summer, she attended the Asia Pacific Tourism Association (APTA) 2018 Annual Conference. The conference was held July 3-6 in Mactan (Cebu), Philippines. Kageyama and Dr. Albert Barreda presented three papers: One each individually and the final one together. About their … [Read more...] about Go above and beyond for consumers
In the 29 years that the National Society of Minorities in Hospitality (NSMH) has held a conference and career fair, one thing was missing: Missouri State's hospitality students. Jokima Hiller, instructor, and Dr. Dan Crafts, associate professor, both of hospitality leadership, were not willing to let students miss out again. With a lot of hard work, they were able to fund … [Read more...] about New faces at the National Society of Minorities in Hospitality
We've all heard the horror stories of working in customer service. But what if there was a way to predict the customer's next move and offer solutions before the situation gets out of hand? Dr. Yoshimasa "Nancy" Kageyama, assistant professor of hospitality leadership, recently went to the International Conference on Human Resources and Talent Management in Taiwan to present … [Read more...] about Better training leads to a more prepared workforce
Hospitality leadership is about much more than having a fantastic customer experience. First, you have to make sure your hotel will last where you open it. To do that, you have to look at the market. Is there data on how well hotels in the area are doing? Is there enough interest in the area to generate revenue? What is your target demographic? The importance of the … [Read more...] about Hospitality students ready for market
At Missouri State University, we are committed to education—all kinds of education. Whether it is continuing with added degrees or adding to effectiveness of former college graduates, CNAS is ready to help. On July 24, 2017, teachers from 25 different schools across Missouri arrived at Pummill Hall for a pre-conference workshop for the Missouri Department of Elementary … [Read more...] about Making the classroom more hospitable