We realize that COVID-19 is affecting our personal and working environments and continuing to change daily. We want to assure you that CARO (Central Accident Reporting Office) is dedicated to continue to serve the agencies and injured State of Missouri employees.
Initial referrals through the 800 number will remain the same. We will make every effort to get injured workers prompt medical evaluations. Many medical providers are continuing to see patients with COVID-19 safety procedures in place, while others, or when valuable, may be offering telephonic or tele-health visits. CARO is prepared to work with the physician’s office and injured workers to identify what may work best. In some cases that may involve rescheduling of appointments/surgeries.
CARO will continue to make payments for reimbursements and temporary total disability (lost wage replacement) to injured workers. CARO will continue to provide the best medical care to our injured workers’ during this time.
We will continue to update you with relevant changes.