Featured Course:
Customer Service: Taking Good C.A.R.E. – LEAD Yourself
Date: Friday, November 22, 2024
Time: 8:30 AM – 12:00 PM
Location: Zoom
Facilitator: Dale McCoy
Customers are the most important ingredients in the success of our university. As competition increases and the number of consumer choices multiplies, quality customer care is critical. Participants will learn how customer relations affect the university’s bottom line, and how today’s student-customer expectations are higher than ever. Learn the Customer C.A.R.E. model strategies and techniques for dealing with the three types of difficult customers.
Other Power Skills Courses this fall:
Communication Basics – LEAD Yourself
- Fri, Nov 8; 9:00 AM – 11:00 AM, Zoom
- Facilitator: Dr. Gloria Galanes
Effective Listening – LEAD Yourself
- Fri, Dec 6; 9:00 AM – 11:00 AM, Zoom
- Facilitator: Dr. Gloria Galanes
Mastering Conflict for Personal and Professional Success – LEAD Yourself
- Fri, Nov 15; 9:00 AM – 12:00 PM, Pummill 203
- Facilitator: Dr. Erin Wehrman
Microsoft Excel Level 3 – LEAD Yourself
- Fri, Nov 1; 9:00 AM – 11:00 AM
- Facilitator: Karen Eisman
Writing for Business – LEAD Yourself
- Wed, Oct 23; 8:30 AM – 10:00 AM, Zoom
- Facilitator: Emily Yeap
Sponsored by Organizational and Talent Development
To register for LEAD Yourself courses:
MyMissouriState> Learning and Development Card >My Learning Connection.
Then search for the course, view details, and request to be registered.
Please contact HRLearning@missouristate.edu with questions.
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