Med-Pay, the university’s third-party administrator for medical claims, and Mercy’s billing department collaborate to provide monthly combined sessions to assist employees with billing or claims-related inquiries. These virtual meetings are scheduled on an as-needed basis.

To request a meeting please email hrbenefits@missouristate.edu

Med-Pay Online Resources
You can create an account on Med-Pay’s website to:

• Respond to claim questionnaires
• Review Explanation of Benefits (EOBs)
• Request duplicate ID cards
• Access other helpful resources

For assistance, contact Med-Pay at 800-777-9087.

MyMercy Online Access
Mercy’s online portal, MyMercy, allows you to:

• View and pay bills
• Check account balances
• Manage appointments
• Access other billing and healthcare resources

Visit www.mymercy.net to set up your account.

Stay informed:

• For HR news, benefits updates, and professional development opportunities, follow the HR Blog.
• For employee wellness updates, follow the Wellness Blog.