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Information Services Notifications and Outages

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Archives for March 2021

Blackboard Learn Maintenance – Saturday, April 3, 2021

March 29, 2021 by Stacey Tune

On Saturday, April 3, the following system will have security updates applied and therefore be unavailable:

  • 12:01 AM – 8:00 AM (CDT) – Blackboard Learn will not be available.

There will be no impact to other systems such as: University networks, phone systems, main websites, Banner, Office 365, email services, CashNet, video surveillance systems, electronic door access systems, and the application for admission.

Should you have any questions or concerns, please contact Stacey Tune at (417) 836-6555 or via email at StaceyTune@MissouriState.edu.

Filed Under: Blackboard, Missouri State Alerts, Outage, Scheduled

Completed – Banner Upgrades (Saturday, March 27, 2021)

March 27, 2021 by Stacey Tune

Greetings! The Banner upgrades have been completed and verified by Computer Services personnel.

  • The Banner Document Management (BDM) upgrades were completed Saturday, March 27, at 2:30 PM.

Filed Under: Banner, Missouri State Alerts, Restored, Scheduled

RESTORED: Incoming calls from AT&T Mobile Users (Wednesday, March 24, 2021)

March 24, 2021 by Steve Coffman

AT&T Mobile users are now able to place telephone calls to the University.  Thank you for your patience.  We apologize for any inconvenience.

Filed Under: Missouri State Alerts, Restored, Telephones

WORKAROUND: Call 417-319-1372 to reach Missouri State University Numbers

March 23, 2021 by Mark Harsen

We have provisioned a temporary number of 417-319-1372 that rings the University Operators who can transfer your call to any MSU party. If you are an AT&T, Mediacom, or Cricket customer or if you always receive a busy signal when calling any MSU phone number, please call our Operators at 417-319-1372 instead of using the permanent number of 417-836-5000. They will help you reach your intended party.

We have escalated this issue with both AT&T and Windstream. Windstream currently provides inbound telephone service to MSU and we have received reports that at least some other Windstream customers are experiencing the same issues of always receiving busy signals.

If you cannot reach our Operators at this temporary number, please email Telecommunications@missouristate.edu or Mark.Harsen@missouristate.edu. All information is welcome regarding this AT&T/Windstream problem and it could aid in a faster resolution.

Filed Under: Outage, Springfield, Telephones, Uncategorized, Unplanned, Workaround

UPDATED: Incoming calls from AT&T Mobile Users (Monday, March 22, 2021)

March 22, 2021 by Steve Coffman

Currently there are issues with inbound telephone calls from AT&T Mobile users. When an AT&T Cell phone calls a Missouri State phone number it receives a busy signal. AT&T has been notified and is currently investigating.

Should you have any questions or concerns, please contact Steve Coffman at (417) 836-4227 or via email at Stevencoffman@MissouriState.edu.

Filed Under: Missouri State Alerts, Telephones, Unplanned

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