Information Services Notifications and Outages

Be the first to know about system upgrades, outage notifications, and more from Information Services.

Telephone Service Outage

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The outside trunks providing inbound and outbound telephone service to the University are experiencing failures this morning. Some calls are getting through on the services that are functional, but many users are receiving a “fast busy” signal when attempting to call outside of the University. This indicates that no working carrier facilities are available to place the call. We have filed a priority service-failure ticket with the provider are working with them to restore full services as quickly as possible.

Update 10:40 a.m.:

All inbound and long distance services are functioning properly. Only outbound local calling is affected.

Update 11:15 a.m.:

We have circumvented the local calling issues by rerouting local calling out long distance services. These local calls remain local and without cost to our customers.

Update 2:00 p.m.:

All services have been restored by the vendor.

Telephone System Services Restored

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Legacy telephone services have been restored and VoIP (Voice over Internet Protocol) telephone services were never impacted in and around Glass Hall.

A communications failure caused contact to be lost with the gateway serving legacy analog and proprietary digital telephones in Glass Hall and surrounding areas. VoIP services use the campus network for communications so no telephone outages occurred for these users.

We apologize for any inconveniences this outage may have caused. Thank you for your understanding and continued support.

Partial Telephone System Outage

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The Missouri State University telephone system is partially down this morning. The outage affects legacy phones in Glass Hall and some surrounding buildings. VoIP (Voice over Internet Protocol) phones are not impacted. Staff have been dispatched to the site, but the cause of the failure is currently unknown. Networking and Telecommunications is striving to restore service as quickly as possible.

Internet Outage

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The University’s Internet Service Provider (MOREnet) will be performing upgrades during their maintenance window this weekend. During their upgrades, the University’s Internet access will be unavailable.

On June 22, 2019 from 12:00 a.m. – 6:00 a.m., the following will not be available:

• Internet access from any campus network
• University web pages from off-campus sites
• Office 365 and email services
• Logging into Blackboard

Systems that do not rely on the Internet will not be affected.

Network Outage Resolved

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Today at approximately 8:40 a.m. a network outage occurred affecting sixteen (16) facilities. A power failure occurred in an outlying building and, when power was restored, the building rejoining the network unexpectedly “confused” the legacy Cisco routers supporting the sixteen (16) buildings causing them to go offline for approximately five (5) minutes while error recovery processes were invoked.

We sincerely regret the disturbances of critical networking and telephone services which resulted and are planning to expedite the replacement of the failing legacy gear as quickly as feasible.

Please direct any questions to Josh Stuppy or Mark Harsen.

Thank you, Mark