Information Services Notifications and Outages

Be the first to know about system upgrades, outage notifications, and more from Information Services.

Upgrade Day – January 2, 2021

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On Saturday, January 2, 2021, the following systems will be upgraded and therefore unavailable:

  • 12:00 a.m. – 12:30 a.m. – Internet for Springfield, West Plains and Mountain Grove campuses will be unavailable.
  • 8:00 a.m. – 12:00 p.m. – Phone services for Springfield campus will be unavailable intermittently.

There will be no impact to other systems such as: University networks, main websites, My Missouri State, Banner, Blackboard, Office 365, email services, CashNet, video surveillance systems, electronic door access systems, and the application for admission.

Should you have any questions or concerns, please contact Stacey Tune at 417-836-6555 or via email at StaceyTune@MissouriState.edu.

Telephone Service Outage – West Plains

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The phone switch serving the West Plains campus is currently experiencing failures this morning. Users are receiving a “fast busy” signal when attempting to call in or out of the West Plains campus. Networking and Telecommunications staff are currently investigating and will restore services as soon as possible.

Telephone Service Outage

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The outside trunks providing inbound and outbound telephone service to the University are experiencing failures this morning. Some calls are getting through on the services that are functional, but many users are receiving a “fast busy” signal when attempting to call outside of the University. This indicates that no working carrier facilities are available to place the call. We have filed a priority service-failure ticket with the provider are working with them to restore full services as quickly as possible.

Update 10:40 a.m.:

All inbound and long distance services are functioning properly. Only outbound local calling is affected.

Update 11:15 a.m.:

We have circumvented the local calling issues by rerouting local calling out long distance services. These local calls remain local and without cost to our customers.

Update 2:00 p.m.:

All services have been restored by the vendor.

Telephone System Services Restored

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Legacy telephone services have been restored and VoIP (Voice over Internet Protocol) telephone services were never impacted in and around Glass Hall.

A communications failure caused contact to be lost with the gateway serving legacy analog and proprietary digital telephones in Glass Hall and surrounding areas. VoIP services use the campus network for communications so no telephone outages occurred for these users.

We apologize for any inconveniences this outage may have caused. Thank you for your understanding and continued support.