Staff Senate Blog

Administrative Professional Forum- Spring Edition!

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Administrative Professional Forum. Sponsored by MSU Staff Senate. April 27, 2021, from 11:00 AM to 12:00 PM via ZOOM. Come join us and welcome our Spring 2021 Forum Expert! Go to My Learning Connection to Register now! Have you noticed that lately everyone at your work seems a bit…anxious? Emotional? Unreasonable? (or wait! Is that how WE are feeling?) COVID-19 is affecting all of us in a myriad of ways. The stress created by the pandemic is certainly impacting both our coworkers and our interactions with them. So, in this unprecedented environment when both we and others are under pressure, how can we provide outstanding customer service (and maintain our own sanity)? Meet our expert! Dr. Charlene A. Berquist. Director is the Director of the Center for Dispute Resolution and a professor in the Department of Communication at Missouri State University. Dr. Berquist teaches graduate-level courses in a number of areas, including conflict, mediation, family communication, and research methods. She is also an experienced mediator, facilitator, conflict coach, trainer, and presenter. She works extensively with students as the program director for the conflict certificate programs, coordinating internship experiences for students through the CDR, and advising practicums and theses. She also maintains the CDR’s collaborative partnerships with community organizations and institutions, supervises the training and support of volunteers, and oversees the research work of the CDR.

Spring Administrative Professional Forum
Duration: 1 hour, 15 minutes

The Spring Forum will be held via Zoom, so please register by Friday, April 23, 2021. We will send out the Zoom meeting notification to all registered via email on Monday, April 26, 2021.
Provider: Staff Senate
Subject(s): Business Skills, Communication, Professional Development
Objectives: The stress of COVID-19 has affected our lives in a myriad of ways. In this online session, we will discuss how the pandemic has impacted us and our colleagues by heightening emotional responses and creating unique communication and conflict issues. We will also explore how we can manage these challenges while fostering supportive and productive workplaces.
Training Contact:
Lesa Anderson
4178365791
LesaAnderson@MissouriState.edu