MedImpact/Elixir is currently experiencing a system outage that began on October 18, 2025, impacting their legacy Elixir claims adjudication platform. This disruption has affected the ability of pharmacies to process eligibility verifications and claims in real time. MedImpact has confirmed that system restoration and data integrity remain their highest priorities, and some claims have already begun processing as of October 20, with improvements expected to continue.

At Magers Health and Wellness Center, our staff is doing their best to minimize the impact on patients. You may notice a delay in the posting of prescription charges as they work to process insurance claims prior to billing. Prescriptions can still be picked up during this time.

If you use an outside pharmacy, please reach out to them directly to learn more about their procedures during the outage.

Thank you for your patience and understanding as MedImpact works to fully restore service.