Our customers can “hear” a smile — even over the phone. Ensure that you are serving our customers with a warm, responsive and inviting attitude with each interaction. Keep your Bear spirit even in stressful or difficult interactions. Basic phone skills transfer to everyday verbal communications, both on and off the phone. Register today for Move from Barely … [Read more...] about Increase your phone communication skills. Register today!
Learn how to increase your communication skills, both written and verbal. Sign-up today to take advantage of two training opportunities, Business Communications and Move from Barely Communicating to “BEARly” Communicating. For additional training details or to register, visit My Learning Connection. Questions? Please email HRLearning@missouristate.edu. … [Read more...] about Increase Your Communication Skills
The Preventing Sexual Misconduct (Title IX) course provides employees with an overview of sexual harassment, Title IX, and domestic violence in the workplace. This session explains legal definitions, compliance, processes, employer responsibilities, and prevention. This training is open to all employees. Upcoming sessions: 7/17/19 1:30 - 4:00 11/21/19 8:30 - … [Read more...] about How Title IX and the MSU Sexual Harassment Policies Apply to You
In the workplace, your communication skills—both written and verbal—can help or hinder your performance. Whether it is writing a report or delivering a presentation, your ability to convey ideas and messages clearly, succinctly and with conviction establishes a connection with others and leaves a positive impression. This 90-minute session will help you communicate better in … [Read more...] about Business Communications
Emotional Intelligence (EI) has been identified as the number one core competency for effective leadership, productive relationships, and excellent service regardless of rank or title. One of the greatest things you can do to increase your success is to increase your emotional intelligence. Understand the powerful and positive impact of a high EQ. Learners who attend this … [Read more...] about Inspiring Leadership through Emotional Intelligence Workshop