*Job Title:

International Customer Service Representative (166-544)

Organization :

 Contact :

*Location :

Springfield, MO

Deadline :

January 14, 2018

*Job Description:

CSI is searching for a qualified candidate desiring a successful career in a customer service. Working with the International Business Development Leader and Customer Service Manager, this role ensures customer satisfaction throughout the sales cycle.

Primary responsibilities include:

Develop and maintain rapport with customers, vendors, and internal customers
Communicate daily via phone and email throughout the sales cycle to ensure customer satisfaction
Process and manage quotes and orders to exceed customer expectations
Negotiate with vendors to maintain a profitable margin on orders

This position has the potential to assume the following additional responsibilities:

Coordinate international shipments with the shipping department, customers, forwarders and logistics companies
Generate international documents to comply with US export regulations
Develop relationships and negotiate rates with logistics companies

CSI employees are actively engaged in the company’s culture, committed to core values, and have a passion for excellence. A CSI employee is self-aware and open to coaching and learning.

This position requires mechanical aptitude, exceptional organizational skills, intermediate-to-advanced computer and keyboarding skills, and initiative. The ability to communicate and develop relationships with customers is critical. A successful candidate will be detail oriented and able to multi-task.

CSI offers 40 years of experience providing state-of-the-art stainless steel process equipment and service for the food, dairy, beverage, pharmaceutical, and personal care industries. Their desire is to promote an environment where employees feel valued and are able to grow and contribute to the success of CSI.

Qualifications:

Bilingual, desired

Spanish, preferred

Good telephone etiquette, required

Education:

College credits, desired; Bachelor of Science, preferred
Technical (mechanical) emphasis, preferred

Experience:

Customer service experience, required
Intermediate-to-Advanced Computer proficiency, required

MS Word and Excel Intermediate-to-Advanced
Windows 2000 or XP

10-key/data entry experience, required
Mechanical aptitude, required
Order entry experience, preferred
Stainless steel, metals-related, or sanitary process industry experience, preferred
SalesLogix/Infor CRM or similar, preferred

Must be able to remain in a stationary position for 90% of work day, have close visual acuity, and constantly operate a computer and other office productivity equipment, such as a phone, copy/fax/scan machine, calculator, computer keyboard and mouse.

CSI has a long standing policy of Equal Opportunity in employment. Their practice is to fill positions by selecting applicants who can perform the work in a competent and professional manner. They do not discriminate on the basis of age, sex, race, color, religion, national origin, sexual orientation, gender identity, protected veteran status, or individuals with disability. U.S. federal law requires completion of employment eligibility verification upon hire. CSI participates in E-Verify. Must have the right to work in the United States.

*Application Instructions:

Please apply online at:
http://centralstates-openhire.silkroad.com/epostings/submit.cfm?fuseaction=app.dspjob&jobid=166&company_id=16544&jobboardid=2421

Online Application Address: