NewStream Enterprises, LLC is a comprehensive supply chain management company delivering services to leading on- and off-highway original equipment manufacturers (OEMs). Its service offerings span three areas: kitting and packaging, assembly and sub-assembly, and supply chain management.

The company emphasizes winning while enjoying the process and operates with an employee-owner mindset that drives continuous improvement across processes, relationships, and overall business performance. Transparency is a core value, providing visibility into financials and how individual contributions influence results. The company also prioritizes sharing the wealth with those who help create it—referred to as a “stake in the outcome.”

Position Overview: Account Manager

The Account Manager manages and expands business relationships with targeted clients; develops and implements strategy, sales plan, and forecasts for overall business development, sales, and account management.

Duties and Responsibilities

• Generate and develop added-value business with existing clients to meet specified sales goals.
• Manage and maintain all communication needed between intercompany departments; Materials, Sales, Shipping/Receiving and Operations.
• Manage consistent growth within a particular client base.
• Make and develop contacts with selected clients and strategic partners.
• Maintain and develop client relations for new and larger established existing clients, assuring all existing clients are contacted regularly to ensure customer satisfaction and develop need-based marketing relations.
• Develop customer relations including but not limited to sales leads, research, warm calls, qualifying leads, developing leads, and customer service.
• Develop and implement a sales action plan with objectives and strategies to increase revenue and aggressively acquire new account.
• Seek and create opportunities to expand business with current clients’ identifying further business needs and presents a solution.
• Grow existing accounts and prospective clients to full potential and generate maximum revenue on a long-term basis.
• Attend conventions, conferences, and trade shows as needed.
• Regularly interact with executives of major clients.
• Analyze existing and anticipated client needs and promote company services to meet such requirements.
• Manage the preparation and implementation of sales and business development plans, sales forecasts and strategies.
• Formulate the overall objectives and strategies to develop a high-value relationship within all areas of the business.
• Understand prospective client’s culture, product portfolio, competitive position, financial state, investment plan, organization structure and key decision makers.
• Function as liaison between client companies and operations staff.
• Negotiate contracts and work agreements.
• Promote company endorsed programs and services.
• Processes RFQ’s and provide price quotes for new products.

Required Qualifications

• Bachelor’s degree in related field or equivalent.
• Minimum of 2 years related experience or equivalent.
• Well-developed negotiation, project and account management skills.
• Working knowledge of industry, with focus on the on/off highway OEM markets.
• Experience in domestic and international sales.
• Demonstrated ability to create sales results and sell services in a complex environment.

Candidates may apply for the Account Manager role via the NewStream Enterprises career portal.

Position Overview: Sales Support Specialist

The Sales Support Specialist is responsible for interacting with new and existing customers to provide information in response to inquiries about products and services and to handle and resolve complaints and requests.

Duties and Responsibilities

• Confer with customers by telephone or email in order to provide information about products and services in a professional manner
• Identify new opportunities for revenue and improved service
• Take details of customer complaints and/or requests and work to resolve them in a timely manner with the goal of maintaining Customer satisfaction
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Follow up to ensure that appropriate changes were made to resolve customers’ problems
• Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments
• Refer unresolved customer grievances to designated departments for further investigation
• Create MSOs for shipping and provide tracking information to customer upon request
• Update customer account information
• Support Account Managers in growing accounts, tracking efficiencies, and keeping resolution time to a minimum
• Manage and maintain all communication needed between intercompany departments; Materials, Sales, Shipping/Receiving and Operations, Quality and Engineering
• Develop and maintain relationships with current customer base
• Manage the preparation and submission of daily, weekly, and monthly reports as needed for customers and internal sales department objectives and key performance indicators
• Update quotes for existing customers on a regular cadence
• Understand prospective client’s culture, product portfolio, competitive position, financial state, investment plan, organization structure and key decision makers
• Function as liaison between client companies and operations staff
• Assist the sales department staff with a variety of tasks as it pertains to event coordination
• Provide ongoing account support on existing customers assigned by the account managers to meet or exceed identified KPIs
• Conducting sales research and identify any new sales opportunities
• Solid time-management skills with a problem-solving attitude and professionalism