Center for Dispute Resolution Blog

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Build your communication and conflict coaching skills in a 3-credit hour spring class

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By Dr. Charlene Berquist, Director, and Heather Blades, Associate Director

In your work, do you (or will you) be called upon woman at a desk talking to a manto:

  • Help others build their interpersonal skills and manage communication challenges?
  • Deal with employees’ personality clashes?
  • Assist coworkers with interpersonal or workplace conflicts?
  • Talk with clients about how they manage either professional or personal disagreements?
  • Help young people consider how to deal with bullying, fights
    with friends, or classroom conflicts?
  • Offer advice to colleagues on how to manage conflicts in your organization?
  • Mentor or advise future leaders in your organization?

If you answered YES, then enroll in COM 523/623: Conflict & COM Coaching! This 3-credit hour, first block blended course will be taught be Dr. Char Berquist and includes a full scholarship for students to attend a 2-day professional conflict coaching training!

A “conflict and communication coach” works one-on-one with someone struggling with communication challenges or a conflict or disagreement. The “coach” helps the person:

  • Identify their communication strengths and weaknesses.
  • Build their communication skills.
  • Talk through conflict issues.
  • Better understand challenging communication and conflict situations they face.
  • See things in a new way.
  • Brainstorm options for managing a conflict or issue.
  • Learn interpersonal and conflict management skills.

Conflict and communication coaching skills are highly desirable to employers and are invaluable to HR professionals, managers, teachers, counselors, social workers, advisers, parents, attorneys, mediators, and many others.

This first-block, 3-credit-hour, blended course includes a full scholarship to attend a 2-day professional conflict and communication coaching training with nationally-known author and trainer Dr. Tricia Jones, CEO of Conflict Coaching Matters, LLC, on February 21-22nd in Springfield MO. The remainder of the course will be offered online. Course enrollment is limited and permission is required to register. The course CRNs are  41448 (COM 523) or 41449 (COM 623).

For more information contact Dr. Char Berquist at CharleneBerquist@MissouriState.edu.