Company: Bass Pro Shops

Website: Bass Pro Shops

About Bass Pro Shops

Bass Pro Shops is North America’s premier outdoor and conservation company. Founded in 1972 when Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today we provide customers with premier destination retail in more than 150 locations across North America. In 2017 Bass Pro Shops acquired Cabela’s to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service.

Guided by the visionary leadership of our founder and CEO Johnny Morris, Bass Pro Shops is making a significant impact in on the future of conservation and the communities we serve. More than 40 years after Johnny began helping people connect with nature through a tiny bait shop, our conservation mission is to inspire people to enjoy, love and conserve the great outdoors.

Beyond retail, Bass Pro Shops also operates White River Marine Group, the world’s largest manufacturer of boats, plus award-winning resorts and nature destinations including Big Cedar Lodge, America’s Premier Wilderness Resort. Our passion for connecting people to nature extends to our CLUB program where customers earn points toward free gear and experiences, and a series of not-for-profit conservation attractions.

Position Overview: Business Sales Customization Coordinator

The Customization Coordinator acts as the liaison between the graphic design team, Customers and Outfitters, for both internal and external sales opportunities.  Serves as a Mentor for new Outfitters and facilitate customization training upon promotion/new hire. Prioritizes multiple projects; meets critical deadlines; and makes independent judgment calls on unique situations, maintains a high degree of accuracy across all levels of the business and providing Legendary Customer Service.

Essential Functions

• Acts as communication liaison for graphic designers.
• Ensures all information is gathered for each request and is accurate before designating work to a graphic designer.
• Manages email boxes, graphic design workflows and timelines.
• Ensures all customization projects meet established deadlines & adhere to Business Sales service levels.
• Maintains complete and accurate records for each customization job requested.
• Assists where needed with counting, sorting, and delivering or shipping merchandise as directed.
• Ensures customers are billed accurately for customization fees related to each customization project.
• All other duties as assigned.

Qualifications

• Minimum Degree Required:  High School Diploma or Equivalent
• Preferred Degree: Vocational Tech Certification or Associate Degree in Graphics Art or related field
• Experience: 2-4 years of experience in graphics or customization role or related field

Knowledge, Skills and Abilities

• Excellent Customer Service Skills.
• Proficiency with Microsoft Office suite and Adobe suite
• Knowledge of Wilcom software, Sugar CRM, and Serena are considered a Plus.
• The Customization Coordinator must master all types of Business Sales orders.
• Excellent verbal and written communication skills.
• Must be able to effectively interpret and manage difficult situations.
• Ability to work on a team and independently.
• Good organization skills and able to handle multiple tasks.
• The ability to succeed in a fast-paced, ever evolving, goal-oriented environment.

Physical Requirements

• Position requires light physical activity
• Regular computer work, sitting, standing, walking
• Occasional lifting (up to 50lbs)

Location: Springfield, MO (Call Center)

To apply and learn more about the position, visit Bass Pro Shops’ career portal. Applications must be submitted by June 14.

Visit the MSU Career Center for resume advice and explore the Marketing Department Blog to discover additional internships opportunities.