Effective immediately, the Mercy On Call line is updating its after-hours process to improve your experience.

Instead of being placed on hold, callers will now be directed to leave a voicemail with their name and date of birth. An on-call nurse will return the call within 5–7 minutes, after logging into Epic and reviewing the patient’s chart.

This change is designed to:

✅ Reduce hold times

✅ Give nurses quick access to your medical history

✅ Improve the quality and efficiency of the support you receive

Knowing how to navigate your healthcare options is key—whether you’re calling the nurse line or visiting a provider. For more tips on when to choose urgent care, your primary care provider, or the ER, check out our earlier post:
🔗 Choosing the Right Level of Care

By understanding your options and using resources like Mercy On Call, you can get the right care at the right time.

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