Soon, all current MSU students and employees will have Self-Service Password Reset (SSPR) activated on their accounts. Join the Account Security Setup webinar on July 12, July 14, July 15, July 21, or July 26 to learn more and set up your security options — registration is available on My Learning Connection.

What is Self-Service Password Reset (SSPR)?

Self-Service Password Reset (SSPR) is a Microsoft service that allows users who have forgotten their account password, or who have been locked out by having too many failed login attempts, to set a new password and unlock their account if needed.   

Since 2019, all new Missouri State students and employees have had SSPR activated when their accounts are created. We are now in the process of enrolling existing employees and students into this service.   

How to Prepare for SSPR

1. Review the authentication options below, and decide which options are right for you.
2. Visit www.missouristate.edu/securitysetup and register any phone numbers, email, or mobile apps you will use as your authentication methods.   

If you don’t complete this step before SSPR is activated, you will be prompted to do so on your first sign-in after activation.  

Authentication Options 

SSPR requires you to set up at least two of these approved authentication options listed below.  

You can always go to www.missouristate.edu/securitysetup to check or make changes to the alternative authentication methods you set up for your account. 

1. Microsoft Authenticator mobile app – With this app, you can provide your second authentication method by simply responding to a notification on your phone.  It also supports authentication with a six-digit code, which can be used when no data connection is available.  You can download the Microsoft Authenticator app for free from the iOS App Store or the Google Play app store. 
2. Telephone (choosing text, voice, or both counts as one option)
   • Text message to a mobile phone – When a second authentication factor is required, you can have a six-digit code texted to your mobile phone.
   • Voice call to any phone number – With this option, you will receive a voice call when a second authentication factor is required and can respond by pushing # on the phone keypad when prompted.
3. Non-University Email Address  –  Once SSPR is activated on your account, you will see this as an authentication option. With this option, you will receive an email that includes a six-digit code. This cannot be a Missouri State email account.

What does SSPR mean for you? 

Once SSPR activated for your account, the next time you are locked out of your account for too many failed login attempts, or if you have forgotten or want to change your password, you can just go to www.missouristate.edu/passwordreset.  

Forgotten passwords and locked accounts can be extremely frustrating, so Computer Services is excited to be able to provide SSPR to address these issues without having to call the Help Desk.  

If you have any questions or concerns, see:  

How to Set Up Self-Service Password Reset and Account Unlock (SSPR)  

How to Use Self-Service Password Reset and Account Unlock (SSPR)  

or contact us at https://missouristate.edu/helpdesk.