Self-Service Portal Now Available The new Help Desk Service Portal is now available to all Missouri State users. If you have a technology issue or need to request a service appointment, you can visit MissouriState.edu/HelpDesk to submit a request. In addition to submitting requests for help, the Help Desk Service Portal also has an extensive Knowledge Base full of helpful … [Read more...] about New Help Desk Service Portal
Routine upgrades to the University’s mission critical networks and information systems are necessary to provide reliable and secure technology-related services. These upgrade activities are scheduled for times when the disruption to the University community are minimized. Plan accordingly, as the University’s networks and information systems will be unavailable during the … [Read more...] about Information Services Planned Upgrade Day Scheduled for January 2, 2019
Computer Services is pleased to announce the upgrade to the cloud-hosted Blackboard (SaaS) system tomorrow, Wednesday, May 23. Previously, access to the new Blackboard system was only available at https://missouristate-saas.blackboard.com. At 9am tomorrow, all existing links to Blackboard will direct users to the new Blackboard site. This means … [Read more...] about Blackboard Upgrade: Wednesday, May 23
Monday, May 21, 2018 and Tuesday, May 22, 2018: The Blackboard Transact system is being upgraded The Blackboard Transact system, also known as the BearPass Card system, will be down for a major upgrade on Monday and Tuesday, May 21 and 22. We will be upgrading the Transact database and application, as well as moving it to new hardware. I want to highlight some important … [Read more...] about Information Services Planned Upgrades This Month
A Message from Theresa McCoy, Director of Computer Services: UPDATE - Wednesday, May 2: The issue with the hardware that hosts the Banner database has been fully resolved. All the data has been recovered and the core system has been verified to be functioning correctly. The Operational Data Store (ODS) which is used as the basis for many university reports, is still in the … [Read more...] about ERP Banner System Service Outage