Dr. Albert Barreda recently presented at a conference in Taipei, Taiwan. The 2019 International Conference on Business, Economics and Management in the Age of Intelligence (ICBEM) was June 3-5 at the Chihlee University of Technology. About Barreda’s presentation Barreda, assistant professor of hospitality leadership, presented his research, “The Effect of Employee … [Read more...] about How to get repeat customers
Dr. Liza Cobos, assistant professor of hospitality leadership, attended the First International Conference on Smart Tourism, Smart Cities and Enabling Technologies (The Smart Conference) May 1 in Orlando, Florida. Cobos presented her research, “Technology post-adoptive behaviors and gender among hotel branded mobile app users.” Her research looks at a consumer’s use of … [Read more...] about Combining technology and hospitality
Dr. Yoshimasa “Nancy” Kageyama always has amazing research to present. This summer, she attended the Asia Pacific Tourism Association (APTA) 2018 Annual Conference. The conference was held July 3-6 in Mactan (Cebu), Philippines. Kageyama and Dr. Albert Barreda presented three papers: One each individually and the final one together. About their … [Read more...] about Go above and beyond for consumers
We've all heard the horror stories of working in customer service. But what if there was a way to predict the customer's next move and offer solutions before the situation gets out of hand? Dr. Yoshimasa "Nancy" Kageyama, assistant professor of hospitality leadership, recently went to the International Conference on Human Resources and Talent Management in Taiwan to present … [Read more...] about Better training leads to a more prepared workforce
Being sustainable isn't just about recycling. The 2017-18 Public Affairs Conference explores how sustainability is relevant to every part of life. Dr. Daniel Crafts has been researching and teaching this for years. Sharing knowledge Crafts, associate professor of hospitality leadership, recently presented at the International Council on … [Read more...] about Sustainability in the classroom