Dr. Yoshimasa “Nancy” Kageyama always has amazing research to present. This summer, she attended the Asia Pacific Tourism Association (APTA) 2018 Annual Conference. The conference was held July 3-6 in Mactan (Cebu), Philippines. Kageyama and Dr. Albert Barreda presented three papers: One each individually and the final one together. About their … [Read more...] about Go above and beyond for consumers
Drs. Albert Barreda and Yoshimasa “Nancy” Kageyama were recently recognized for one of their collaborations. “Evaluating the impact of mega-sporting events on hotel pricing strategies” was given the Outstanding Paper Award, Tourism Review, as part of the Emerald Literati Awards. The Editorial Advisory Board of the Journal of Tourism Review at Emerald … [Read more...] about Hospitality professors recognized for paper
It's your first or second year of college. You've played with the idea of hospitality leadership, but you're not sure. You need elective credit anyway, so you take HSP 210, introduction to hospitality leadership. Dr. Yoshimasa "Nancy" Kageyama, assistant professor of hospitality leadership, said HSP 210 is the perfect time for students to meet with industry professionals to … [Read more...] about Is hospitality leadership right for you?
We've all heard the horror stories of working in customer service. But what if there was a way to predict the customer's next move and offer solutions before the situation gets out of hand? Dr. Yoshimasa "Nancy" Kageyama, assistant professor of hospitality leadership, recently went to the International Conference on Human Resources and Talent Management in Taiwan to present … [Read more...] about Better training leads to a more prepared workforce