The Mercy online Employee Assistance Website, username & password: MSU, offers an expansive library of financial articles, resources, check lists and provides financial calculators.

The Employee Assistance Program (EAP) is a free, confidential service to help you and your household members with a wide range of problems. It’s available 24 hours a day, 365 days a year. The Mercy EAP is available to both full-time and part-time employees.

Mercy EAP contracts with third-party vendor to provide free financial consultation.

To request financial assist please call Mercy EAP at 800-413-8008 and select option #2.

Financial Assist

With Financial Assist, employees and members of their household can access a program of comprehensive financial support services. Employees requesting financial services will begin by completing an intake with a financial consultant and presenting the issue(s). In many cases, the consultant can provide issue resolution assistance on the spot. If issue resolution requires additional assistance, the consultant will offer an appointment for a detailed telephonic consultation.

• Financial consultants are available Monday through Friday from 8:00 a.m. to 12:00 a.m. EST. Any callers requesting financial assist services outside of those hours will receive a follow-up call from a financial consultant the next business day.
• Appointments with our financial counselors are available Monday through Friday from 9:00 a.m. to 10:00 p.m. EST and typically last about an hour.
• There is no limit to the length of the consultation or restrictions on repeated use of the service.

Commonly addressed financial issues include:

• Budgeting
• Bankruptcy
• First time home purchase
• Major life event planning
• College fund planning
• Credit card dept (lowering rates; consolidating debt)
• Foreclosure prevention
• And more…

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