Update MyMercy Insurance Information and Note: New Point•C Medical & Dental ID Cards being issued

Keeping your insurance information up to date in the MyMercy Mobile App is essential for smooth processing of your visits and claims. Here’s a step-by-step guide to updating, adding, or removing your insurance coverage.

Accessing Your Insurance Information

1. Sign in to the MyMercy App on your phone or device.

2. Open the main menu by tapping the ☰ button.
   Figure 1: Main Menu Button 

3. Scroll or search for the “Insurance” section in the main menu and click on “Insurance Summary.”
   Figure 2: Insurance Summary

Managing Your Coverage

Inside the Insurance Summary section, you can:

• Remove old coverage

• Update existing coverage

• Add new coverage

• Upload insurance card photos

Figure 3: Reference for Steps 4–7

Adding Insurance Card Photos

• After selecting a coverage, you’ll see an area to “Add insurance card photos.”

• TIP: Make sure you are adding the photos to the matching coverage.

Updating Coverage

• To correct or update an existing coverage, tap the “Update coverage” option or the pencil icon.

Removing Old Coverage

• Locate the coverage you want to remove and tap the “Remove coverage” option or the trashcan icon.

Adding New Coverage

• At the bottom of your listed coverages, tap “Add a coverage.”

• The section will expand, and you can either:

  • Upload images of your insurance card, or

  • Enter the coverage information manually by following the prompts.

• TIP: If you do not upload images of your card, remember to bring the card to future appointments so it can be scanned into your chart.
  Figure 4: Upload or Enter Insurance Information

Important Note About ID Cards

• Current ID cards with Med-Pay branding are still valid and can continue to be used.
• New ID cards with Point•C branding are expected to be issued this month.