Customer Service: Taking Good C.A.R.E.
- 4/14/23 8:30 am – 12:00pm, Zoom
Customers are the most important ingredients in the success of our university. As competition increases and the number of consumer choices multiplies, quality customer care is critical. Participants will learn how customer relations affects the university’s bottom line, and how today’s student-customer expectations are higher than ever. Learn the Customer C.A.R.E. model strategies and techniques for dealing with the three types of difficult customers.
Facilitator: Dale McCoy
Public Affairs Mission: What Does It Mean? Can you Relate?
- 4/18/23 1:00 pm – 2:00pm, Zoom
Explore the history of the public affairs mission of the University and how to become a more engaged Citizen Bear by modeling the three pillars of the public affairs mission. As the university is educating students to become global scholars, it is imperative that employees can communicate, interconnect, and promote the meaning of public affairs to students and the community.
Facilitator: Mary Ann Wood
Inspiring Leadership through Emotional Intelligence
- 4/25/23 8:30 am-12:00 pm, Seated
Emotional Intelligence (EI) has been identified as the number one core competency for effective leadership, productive relationships and excellent service regardless of rank or title.
Learners who attend this session will discover that productive relationships can either flourish or wither as a result of our ability, or inability, to exert control over our behavior. The essential premise of EI is that true, sustainable, success requires an honest awareness, control and management of one’s own emotions, and an understanding of the emotions of others. Understand the powerful and positive impact of a high emotional quotient.
Join us for this 3.5 hour session and learn why emotional intelligence creates leaders and how easily you can develop yours.
Facilitator: Dale McCoy
To register for Lead Yourself courses:
MyMissouriState >Profile >Professional Development>My Learning Connection.
New Portal: MyMissouriState>Professional Development Card>My Learning Connection.
Then search for the course, view details, and request to be registered.
Please contact HRLearning@missouristate.edu with questions.
