Emotional Intelligence (EI) has been identified as the number one core competency for effective leadership, productive relationships, and excellent service regardless of rank or title.  One of the greatest things you can do to increase your success is to increase your emotional intelligence.  Understand the powerful and positive impact of a high EQ. Learners who attend this … [Read more...] about Inspiring Leadership through Emotional Intelligence Workshop

Supervisor Trainings: Diversity 101 for Supervisors      5/24/19 Performance Management for Supervisors      5/10/19      7/18/19      9/17/19       11/4/19 Supervisors: How Title IX and the MSU Sexual Harassment Policies Apply to You      4/25/19      9/18/19 To register, visit My Learning Connection. In the search bar (top right) enter the word Supervisor.  The … [Read more...] about Supervisor Trainings Available

Our customers can “hear” a smile -- even over the phone.  Ensure that you are serving our customers with a warm, responsive and inviting attitude with each interaction.  Keep your Bear spirit even in stressful or difficult interactions. Basic phone skills transfer to everyday verbal communications, both on and off the phone. Facilitator: Debbie Ewert, Telecommunications … [Read more...] about Move from Barely Communicating to “BEARly” Communicating – Your Voice Counts

This training is designed to give My Learning Connection administrators an overview of the system and its functionality.  All administrators are encouraged to attend. Topics covered include: developing and posting training opportunities in My Learning Connection. printing rosters. marking attendance. managing waitlists and more. When:    10/2/18            … [Read more...] about My Learning Connection Administrator Training