Our customers can “hear” a smile -- even over the phone. Ensure that you are serving our customers with a warm, responsive and inviting attitude with each interaction. Keep your Bear spirit even in stressful or difficult interactions. Basic phone skills transfer to everyday verbal communications, both on and off the phone. Facilitator: Debbie Ewert, Telecommunications … [Read more...] about Move from Barely Communicating to “BEARly” Communicating – Your Voice Counts
This training is designed to give My Learning Connection administrators an overview of the system and its functionality. All administrators are encouraged to attend. Topics covered include: developing and posting training opportunities in My Learning Connection. printing rosters. marking attendance. managing waitlists and more. When: 10/2/18 … [Read more...] about My Learning Connection Administrator Training
This training is designed to give My Learning Connection administrators an overview of the system and its functionality. All administrators are encouraged to attend. Topics covered include: developing and posting training opportunities in My Learning Connection. printing rosters. marking attendance. managing waitlists and more. All sessions will be held in … [Read more...] about My Learning Connection Administrator Training
This session is designed for supervisors and will cover the following topics: Ensuring your workforce is culturally competent; improving overall civility and appreciation for all aspects of diversity Managing and motivating a multicultural workforce; skills for building trust and cross cultural communication Helping to recognize, respect and value differing … [Read more...] about Diversity 101 for Supervisors – Upcoming Session – Register Now
The Organizational and Talent Development team is proud to offer new learning and professional development opportunities for Missouri State employees. For all MSU employees: Business Communications Certified Administrative Professional (Job Family 1) Cultural Consciousness in the Workplace For Supervisors: Diversity 101 for Supervisors Supervisors: How … [Read more...] about NEW Professional Development Offerings