Leadership as Framing Dr. Carrisa S. Hoelscher Wednesday, April 26, 8:30-11:30 a.m. PSU 315 When faced with challenging situations, most people do their very best to make sense out of what’s happening—sometimes reaching for any explanation that provides comfort or seems most reasonable. In this course, we’ll examine how leaders are able to manage that sensemaking process … [Read more...] about Leadership as Framing: MSU LEAD On
Customer Service: Taking Good C.A.R.E. 4/14/23 8:30 am - 12:00pm, Zoom Customers are the most important ingredients in the success of our university. As competition increases and the number of consumer choices multiplies, quality customer care is critical. Participants will learn how customer relations affects the university’s bottom line, and how today’s … [Read more...] about LEAD Yourself Courses this April!
Writing for Business 3/21/23 10:00 am-11:30 am, Seated In the workplace, your communication skills—both written and verbal—can help or hinder your performance. Whether it is writing a report or delivering a presentation, your ability to convey ideas and messages clearly, succinctly and with conviction establishes a connection with others and leaves a positive … [Read more...] about MSU LEAD Yourself: Writing for Business Workshop
Growth From Failure Dr. Carrisa S. Hoelscher Wednesday, March 8, 8:30-11:30 a.m. PSU 315 As Supervisors, it is in our nature to want to focus on our strengths and successes, forgetting about our mistakes as quickly as possible. But what might happen if we concentrated more often on our failures as an opportunity for growth? Focusing on failure may be particularly … [Read more...] about Growth From Failure: MSU LEAD On
Customer Service: Taking Good C.A.R.E. Two Sessions Available: 3/01/23 8:30 am-12:00 pm, Seated 4/14/23 8:30 am - 12:00pm, Zoom Customers are the most important ingredients in the success of our university. As competition increases and the number of consumer choices multiplies, quality customer care is critical. Participants will learn how customer relations … [Read more...] about MSU LEAD Yourself: Customer Service