New Med-Pay Claims System Launched in August In August, Med-Pay, the administrator of our health plan, launched a new claims processing system to enhance efficiency and improve the member experience. Med-Pay began processing claims again in September and is now working diligently through a backlog created during the system implementation. ⚡ Claims Processing Has … [Read more...] about Med-Pay Claims System Update: Processing Resumed and Backlog in Progress
New Med-Pay Claims System Launching Mid-August Big changes are coming to your health plan! Med-Pay, the administrator of our plan, will launch a new claims processing system in mid-August to enhance efficiency and improve the member experience. Here’s what you need to know: ⚡ Expect Temporary Delays During the first 30–60 days, some claims and EOBs (Explanation of Benefits) … [Read more...] about 🚨 Member Health Plan Update
💳 Clarifying Payment Expectations for Outpatient & Elective Care at Mercy Human Resources has received several questions about Mercy’s request for payment at the time of service for non-emergency outpatient services and elective procedures. To provide clarity, the information below is based on Mercy’s Financial Clearance Policy and outlines what employees can expect—and … [Read more...] about Mercy: Your Financial Responsibility for Outpatient & Elective Care
Update: Thank you to everyone who has reached out with questions about recent changes related to Mercy clinic billing. We appreciate your engagement and are committed to keeping you informed. What’s Changing? Mercy has updated the billing classification for some specialty clinics, shifting certain services—such as endocrinology—from a traditional clinic setting to a … [Read more...] about Mercy Clinic Billing Changes and Hospital Outpatient Department Transitions
Benefit Resources to Help with Your Travel Plans Summer travel is a great opportunity to recharge—but also a good time to review your benefits in case you or a loved one needs medical care while away from home. Missouri State University provides helpful resources to support your health, safety, and peace of mind while traveling. Wrap Network: Your Travel Health Safety Net If … [Read more...] about Travel Smart: Benefits on the Go