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Guiding the first steps into college

May 12, 2026 by Sewly Khatun

The 2026 SOAR leaders.

Some experiences influence how students begin college. Others define how they remember it.

At Missouri State University, the Student Orientation, Advisement and Registration (SOAR) program does both. It helps new students navigate campus, connect with advisors, build class schedules and get a clear sense of college life.

What makes the SOAR program stand out is the students leading it.

“SOAR leaders play a key role in helping our new students transition throughout their entire SOAR session,” said Maggie McGowen, coordinator of new student orientation. “They support advising, answer questions and create an environment where students feel comfortable from the start.”

From experience to leadership

Junior biomedical sciences major Kaylee Williams draws on her own experience navigating SOAR for the first time in her role as a SOAR leader.

“I’m a first-generation college student, so coming through SOAR was a very intimidating experience for me,” Williams said.

Kaylee Williams headshot.
Kaylee Williams

That moment shaped how she approaches leadership today. After serving as a McQueary College of Health and Human Services (MCHHS) SOAR leader last year, she returns this summer as part of the College of Natural and Applied Sciences (CNAS) team, bringing both experience and perspective.

“I wanted to welcome students who might be feeling overwhelmed,” she said.

Her approach is simple and intentional, centered on connection.

“Students are more likely to open up when they feel like they’re talking to a friend,” she said.

That connection helps students ask questions, build confidence and begin their college journey with clarity.

Stronger support through collaboration

This summer, MCHHS and CNAS will be collaboratively delivering their academic SOAR programming, in an effort to enhance the student experience. Bringing these two colleges together will give the affiliated SOAR leaders an opportunity to learn more about two academic colleges, professionally connect with more staff and faculty and work with a more diverse group of majors.

The idea to collaborate grew from a SOAR practice piloted last summer that allowed undecided students exploring professional health-related pathways to be directed to academic colleges. The goal of the collaboration is to create an experience that helps students better understand the academic contributions each of the two participating colleges present while also encouraging exploration without pressure.

“All of the affiliated SOAR leaders between both colleges will focus upon creating positive experiences that emphasize openness to all the academic opportunities available to them,” said Hillary Mayes, director of MCHHS Student Success and Advisement Center.

SOAR students will participate in shared academic sessions across both colleges. They will hear from multiple advisors, learn about different academic options, and connect with a broader group of peers.  This approach will create consistency in information while giving students more flexibility to explore their interests. It also strengthens the sense of community early in the students’ college experience.

2026 MCHHS SOAR leaders

This year’s MCHHS SOAR leaders are committed to supporting new Bears through the transition to Missouri State. They serve as guides, mentors and trusted voices.

Group 10
Adam Medlar and Faith Barkefelt

Group 11
Oliver Kempker and Sonora Haake

Group 12
Fabian Solano and Kenzie Jasnoch

Group 13
Hannah Helton and I’ron Bell

Group 14
Addison Pollard and Lauren Riddle

Explore SOAR

Filed Under: MCHHS News, Student spotlights Tagged With: Biomedical Sciences, Hillary Mayes, MCHHS Student Success and Advisement Center, students

Staff spotlight: Hillary Mayes

November 4, 2025 by Ella Reuter

McQueary Family Health Sciences Hall signage.

A Missouri State University alumna, Hillary Mayes has been the director of the McQueary College of Health and Human Services (MCHHS) Student Success and Advisement Center (SSAC) since 2019.

Let’s get to know her more.

Hillary Mayes headshot.
Hillary Mayes

Where are you originally from?

I’m from Webb City, Missouri.

Why did you decide to join Missouri State and how long have you been here?

I began working for Missouri State as a graduate assistant in the fall of 2006. Upon earning my graduate degree, I transitioned to an instructor role in MCHHS. I served in that capacity until I transitioned to a staff role in 2019. This academic year is my 19th year on campus.

What do you enjoy most about working at the university?

Finding ways in which we can effectively work with and support our students while they navigate their academic journeys is most important to me.

What’s your educational background?

I earned my BA in Psychology from Mizzou and my MS in Psychology – industrial-organizational track from Missouri State.

What does your current role at the university entail?

Am I allowed to just say “a lot of different things” and leave it at that? Like every position, my role and the role of the Student Success and Advisement Center is multi-faceted. I feel like my job must continuously evolve so that the focus of my work always aligns with the objectives of the college and university. First and foremost, our office supports student success-related activities and initiatives within the college. We work to ensure students feel as though our office can serve as a safe space and as an informational hub that can help them navigate their time at Missouri State. A lot of what we do centers upon communication, collaboration, problem-solving and building relationships.

What’s the biggest lesson you’ve learned from this job so far?

Forming and maintaining positive relationships with the team of people you work closely with is paramount to success. I’ve learned I can tolerate a lot when the team that surrounds me is strong and supportive (our SSAC team is amazing, by the way).

Why did you choose this area of work?

I didn’t intentionally seek out this pathway, so I can’t say there was this “a-ha moment” when I decided this is the career I want to pursue.  As a graduate assistant, I had the opportunity to learn about and engage with various aspects of college/university operations. It was this experience that helped me better understand the different roles on campus and how my interests, skills and abilities could fit within. I most enjoy work that makes me feel challenged and engaged.

What type of work did you do prior to Missouri State?

I’ve had some prior experience related to admissions, recruitment and career services in higher education. I’ve also worked for an attorney, as well as in retail and food service.

What’s your favorite Thanksgiving tradition?

I enjoy what many would consider “traditional” Thanksgiving foods/flavors (particularly the side dishes, not so much the turkey), but I don’t follow any specific “traditions” in my household.

How do you spend your leisure time?

I enjoy shopping, particularly online, or at boutiques, antique stores/flea markets and specialty stores. I like to find fun and unique items, especially those that I can gift to others.

Learn more about the MCHHS Student Success and Advisement Center

Filed Under: Staff spotlights Tagged With: Hillary Mayes, MCHHS Student Success and Advisement Center, staff, students

Dispelling common advising myths

December 1, 2023 by Strategic Communication

Hillary Mayes, director of the MCHHS Student Success and Advisement Center (SSAC) and student success specialist, has encountered more than a few advising myths during her time here at Missouri State University.

The two biggest misconceptions Mayes has found are that advisors and advisement centers are only for students who are falling behind or for students who need help choosing their academic courses.

“The term ‘academic advisor’ is a bit of a misnomer since advisement is far more than simply helping students pick out academic courses,” she said.

The MCHHS SSAC team works hard to understand students’ unique needs and help them navigate their college experiences accordingly.

“We aim to help them connect to their programs and their program faculty in ways that will help them develop their professional interests and move closer to their professional goals,” Mayes said.

Myth

Advisement centers are only for struggling students.

Reality

Advisement centers and advising staff are here to help all students. In fact, Missouri State requires that all first- and second-year undergraduate students meet with an advisor before they can enroll in classes.

Advisors are a vital campus resource for students to help them navigate university policies, processes and procedures.

Myth

Advisors only help with course scheduling.

Reality

Although helping students create plans of study and selecting courses is an important part of the advisor/advisee relationship, it is not the only type of support provided. Advisors can often serve as a designated person on campus with whom students can feel comfortable having discussions; these discussions don’t always have to be academic in nature.

As student champions, advisors are here to celebrate with students when they are excited or to brainstorm with students if they feel conflicted. Advisors can assist with career and academic major exploration, connecting to relevant resources or offices and with personal or professional development.

Advisors also work closely with academic units and faculty, assist with marketing and recruitment, engage in professional development and provide service to the university through committee work.

Myth

Advisors can register students for their classes.

Reality

Because students are in charge of their academic experience, this responsibility resides exclusively with them. Although advisors are happy to discuss course options with students and make suggestions related to timing, course loads and modalities, students are the only ones who can register for their own classes.

Myth

Advisors provide mental health services.

Reality

This is a common misconception; the role of an advisor is often compared to the role of a counselor. Although advisors do support students and frequently discuss sensitive topics with them, they aren’t licensed mental health providers and can’t legally provide this service. If a student needs mental health services, we have wonderful resources available to them through our Counseling Center located in the Magers Health and Wellness Center.

Myth

Advisors hold appointments only when fall and spring classes are in session.

Reality

If university offices are open, staff advisors are on campus and available to meet with students. Advisors are 12-month employees, meaning they are available and willing to see students throughout all months of the year.

Explore the MCHHS Student Success and Advisement Center

Filed Under: Student Success and Advisement Tagged With: Hillary Mayes, MCHHS Student Success and Advisement Center, McQueary College of Health and Human Services

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