Need Support? Understanding the Ombuds Office & Employee Assistance Program (EAP)
Missouri State University offers two valuable confidential resources to support employees facing challenges — the Ombuds Office and the Employee Assistance Program (EAP). While both are designed to help, they serve very different purposes.
Ombuds Office: A Neutral Space for Campus Concerns
The Ombuds Office provides a confidential, informal, and impartial place to discuss workplace or academic concerns. It’s ideal when you’re unsure where to start, want to talk through options, or need help navigating a difficult situation.
The Ombuds Office can help you:
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Clarify concerns and explore solutions
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Understand university policies
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Improve communication or resolve conflicts informally
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Find the right office for formal processes
The Ombuds Office does not:
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Make decisions or take sides
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Conduct investigations
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Replace formal grievance or HR processes
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Provide counseling or legal advice
If you need a neutral thought partner or guidance on campus-related issues, the Ombuds Office is a great first stop.
Employee Assistance Program (EAP): Free Counseling & Personal Support
The Employee Assistance Program is a benefit available to full- and part-time employees and their household members, offering free, confidential support 24/7/365 through Mercy.
EAP helps with personal, emotional, and family-related concerns, including:
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Stress, anxiety, and mental health
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Relationship or family issues
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Substance use concerns
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Financial or legal consultation
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Work–life balance challenges
How to Access EAP:
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Call: 314-729-4600 #2 or 1-800-413-8008 #2
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Online: HelpWhereYouAre.com/CompanyLogin/1515/mercy
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Username: MSU
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Password: MSU
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How They Differ
| Ombuds Office | Employee Assistance Program (EAP) |
|---|---|
| Helps with workplace concerns, conflict resolution, policy questions | Helps with emotional, personal, family, financial, or mental health needs |
| Neutral, informal problem-solving—not therapy | Professional counseling and support services |
| Discusses MSU processes and options | Does not advise on university policy or conflict processes |
| Not a formal complaint channel | Not involved in workplace investigations |
| Focus: campus navigation and conflict resolution | Focus: personal well-being |
Which Should You Use?
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If you’re unsure how to navigate a workplace issue, want to talk through an MSU policy, or need help resolving a conflict → Ombuds Office.
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If you’re experiencing stress, emotional strain, family concerns, or want personal counseling or wellness resources → EAP.
Both services are confidential, supportive, and designed to help you thrive at Missouri State.
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