‘LEAD Yourself’ Power Skills Conflict Series:
Conflict is an natural component of healthy communication, and learning to manage it in the workplace is instrumental in maintaining healthy professional dynamics. That’s why we are offering these free instructor-led communication workshops! Enroll in the courses below to learn strategies and techniques for dealing with difficult customers, general conflict resolution techniques, as well as the number one core competency for effective leadership: emotional intelligence.
Customer Service: Taking Good C.A.R.E. – (4/5/24), 8:30 AM to 12 PM, Pummill 205
Customers are the most important ingredients in the success of our university. As competition increases and the number of consumer choices multiplies, quality customer care is critical. Participants will learn how customer relations affect the university’s bottom line, and how today’s student-customer expectations are higher than ever. Learn the Customer C.A.R.E. model strategies and techniques for dealing with the three types of difficult customers.
Facilitator: Dale McCoy
Inspiring Leadership Through Emotional Intelligence – (4/24/24), 8:30 AM to 12 PM, Pummill 305
Emotional Intelligence (EI) has been identified as the number one core competency for effective leadership, productive relationships, and excellent service regardless of rank or title.
Learners who attend this session will discover that productive relationships can either flourish or wither as a result of our ability, or inability, to exert control over our behavior. The essential premise of EI is that true, sustainable success requires honest awareness, control, and management of one’s own emotions, and an understanding of the emotions of others.
Facilitator: Dale McCoy
Managing Conflict – (4/25/24), 1:30 PM to 4:30 PM, Pummill 203
Conflict is a part of our everyday lives, within both personal and professional contexts. Yet, when not properly handled, these conflict exchanges can lead to dissatisfaction and tense communication. Fortunately, understanding our own conflict behaviors can enable us to have more productive and successful interactions. This session will provide a foundation for understanding conflict processes and resolution techniques at home and in the workplace.
Facilitator: Dr. Erin Wehrman
These workshops are sponsored by Organizational and Talent Development, HR
To register, go to MyMissouriState >Profile >Professional Development>MyLearning Connection. Then search for the course you want, view details, and request to be registered.
Please contact HRLearning@missouristate.edu with questions.