Information Services Notifications and Outages

Be the first to know about system upgrades, outage notifications, and more from Information Services.

ZOOM Licenses

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HOW TO CHECK IF I HAVE A PRO LICENSE? (MEETINGS LONGER THAN 40 MIN)

Login to your account on zoom. Under settings, look at “My Account”

If you see “Basic” under your account you are only licensed for 40 min. If you see “licensed” you are setup with a pro license and can run meetings for as long as needed. If you need a pro license email the Telecommunications mailbox at telecommunications@missouristate.edu.

NOTE: If you account gets changed from a “Basic” to a “Pro Version” make sure you log out and back in.

Basic License

PRO License

 

Zoom accounts

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Currently we are having an issues accessing the pro licenses of zoom which allows for meetings longer than 40 minutes. We are working with the vendor now to figure out the issue. We will update when we have more info.

*Zoom has granted us access to limited pro licenses. Please contact Telecommunications at telecombilling@MissouriState.edu for temporary access to a pro license. 

UPDATE: Zoom is expected to start the provisioning this morning. If everything goes smoothly we should be back up within 24 hours. 

RESOLVED: Zoom has finished the provisioning. We will be updating the user list and moving licenses this morning. If anyone that had the pro version before doesn’t see their account updated by noon today please reach out to us at telecombilling@MissouriState.edu. Again thanks for everyone’s patience and help on this. 

HOW TO CHECK IF I HAVE A PRO LICENSE? (MEETINGS LONGER THAN 40 MIN)

Login to your account on zoom. Under settings, look at “My Account”

If you see “Basic” under your account you are only licensed for 40 min. If you see “licensed” you are setup with a pro license and can run meetings for as long as needed. If you need a pro license see above to have your account changed.

Basic License

PRO License

 

 

Telephone Issue – Acquiring Signal

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Last night there was an issue affecting desk phones and the mobile client. If you see a message on the phone saying acquiring signal, reboot it (unplug and plug back in) and it should reset back to normal. If you run into any issues please contact the Telecommunications office at 65100 or email at telecommunications@missouristate.edu.

UPDATED: Telephones – Incoming and Outgoing Calling Issues

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We are currently having issue with our telephone carrier that affects incoming and some outgoing calling. The carrier is aware of the issue and it has been escalated.

UPDATED 06/21/2023: Escalated to ATT top tier. They are indicating a physical circuit issue and have a team investigating.

UPDATED 06/21/2023: We are seeing all services restored. There may be some short testing done but should be very short.

Telephones – Avaya mobile client

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We are currently seeing some strange behaviors out of the Avaya Mobile Client on mobile phones and on some computers. We have Avaya support looking at the issue. The behaviors consist of incomplete calls or error messages on the client. If you receive any message on the client to log out, update, or a red triangle ignore unless Telecom posts a message or contacts you to do otherwise.

 

UPDATED

Avaya Workplace Mobile iPhone – Ring Notification

Apple push notification for the Avaya Workplace mobile app has moved to a new server. iPhone users may have to reset their application and log back-in in order to get phone calls to ring on the mobile phone when the phone is asleep.  

 

Avaya Workplace Reset Instructions for iPhones

  • Open the Avaya Workplace application on the iPhone 
  • Select the menu bar in the upper left corner (three horizontal lines)
  • Select the gear at the top of the screen
  • Select ‘Support’ from the menu on the left side of the screen
  • Select ‘Reset Application’ at the bottom of the screen 
  • Answer ‘OK’ when you see ‘Reset application to the same state as a new install?’
    • The application will disappear from the screen

Log Into the Avaya Workplace

  • Select ‘Avaya Workplace’ from your phone apps
  • Select ‘Configure my Account’
    • In the Email field enter your Bear Pass ID + @missouristate.edu (don’t enter your email address)
    • Select ‘Next’ to continue
  • On the Username and Password window 
    • In the Username field enter your Bear Pass ID + @missouristate.edu (don’t enter your email address)
      • i.e. bear123@missouristate.edu
    • In the Password field enter your Bearpass password. This is the password that you use to log onto your workstation.
    • Select ‘Next’
  • If Multi Factor Authentication comes up, approve the request using your normal MFA authentication method 
  • Accept additional prompts that may come up until you get to the tutorial screen
  • Skip the tutorial is you like and then your phone setup is finished

For assistance, contact Telecommunications at 417-836-5100 or emailtelecommunications@missouristate.edu.