UPDATE: While Microsoft continues to work on the problem, most users on campus are reporting success with the system now.
Interesting note: The preliminary root cause was extreme weather in the San Antonio area which caused a data center issue affecting multiple Office 365 services.
If you have any problems with Office 365, contact the Computer Services Help Desk at 836-5891.
Theresa McCoy
Director
Computer Services
Degree Audit system is currently unavailable. We apologize for the inconvenience and are working to bring it back as quickly as possible.
Theresa McCoy
Director
Computer Services
Missouri State University
901 S. National Ave.
Springfield, MO 65897
Phone: 417-836-4395 | Fax: 417-836-3192
TheresaMcCoy@missouristate.edu | www.missouristate.edu
The Information Services division periodically upgrades networking infrastructure and Computing Center components to provide optimal services. See below for details regarding the forthcoming upgrades:
• Saturday, August 11, from 7:00 a.m. through 7:00 p.m., the Networking and Telecommunications department will be upgrading redundancy capabilities throughout the University’s networking infrastructure. Repeated network outages of one to thirty minutes are expected throughout this entire time period.
• Saturday, August 11, from 7:00 p.m. until midnight, maintenance will be performed on the Uninterruptable Power Supply (UPS) that powers all servers and networks in the Cheek Hall Computing Center.
Users of the network and computing resources are encouraged to plan accordingly and not depend on uninterrupted services Saturday, August 11, 2018 from 7 a.m to midnight.
If you have any questions or concerns about these upgrades, please contact Josh Stuppy at 417-836-6449 or JoshStuppy@MissouriState.edu regarding the network upgrade and Stacey Tune at 417-836-6555 or StaceyTune@MissourisState.edu regarding the UPS upgrade.
The Information Services division periodically upgrades computing infrastructure components to provide optimal services. See below for details regarding a forthcoming upgrade:
The ERP Banner and Blackboard systems will be available for use during this upgrade period. Departments and users of the ODS/EDW Argos reporting feature are encouraged to plan accordingly and not depend on uninterrupted services during this time period.
If you have any questions or concerns about this upgrade, please contact:
Stacey Tune at: StaceyTune@MissouriState.edu or Brian Edmond at: BrianEdmond@MissouriState.edu
Today at approximately 10:55 a.m. CST, a key networking component breakdown caused a cascade failure that rendered the MSU networks non-operational. Services were restored and all systems appeared to be functional again by 11:15 a.m. We apologize for the interruption in service and are striving to remedy the situation so that it does not occur again.
The cause of the failure is not entirely known, but is likely tied to a known hardware problem or a potential software flaw. Networking and Telecommunications were already aware of this latent problem and had plans to correct the issue in two (2) days on our scheduled Upgrade Day on Sunday, May 27th, 2018 which, of course, is still planned.
