Information Services Notifications and Outages

Enterprise Resource Planning System – Computing Infrastructure Upgrade

by

The Information Services division periodically upgrades computing infrastructure components to provide optimal services.  See below for details regarding a forthcoming upgrade:

  • Friday, July 27, starting at 6:00 p.m., Computer Services will upgrade the computing infrastructure required to host the Enterprise Resource Planning (ERP) system’s Operational Data Store (ODS) and Electronic Data Warehouse (EDW).  The ODS/EDW Argos reporting feature will be unavailable for use from 6:00 p.m. on Friday, July 27 through 6:00 p.m. on Sunday, July 29.

The ERP Banner and Blackboard systems will be available for use during this upgrade period. Departments and users of the ODS/EDW Argos reporting feature are encouraged to plan accordingly and not depend on uninterrupted services during this time period.

If you have any questions or concerns about this upgrade, please contact:

Stacey Tune at: StaceyTune@MissouriState.edu or Brian Edmond at: BrianEdmond@MissouriState.edu

 

Unplanned Network Outage

by

Today at approximately 10:55 a.m. CST, a key networking component breakdown caused a cascade failure that rendered the MSU networks non-operational.  Services were restored and all systems appeared to be functional again by 11:15 a.m.  We apologize for the interruption in service and are striving to remedy the situation so that it does not occur again.

The cause of the failure is not entirely known, but is likely tied to a known hardware problem or a potential software flaw.  Networking and Telecommunications were already aware of this latent problem and had plans to correct the issue in two (2) days on our scheduled Upgrade Day on Sunday, May 27th, 2018 which, of course, is still planned.

Technology-related Service Interruptions: May 26th and 27th

by

Routine upgrades to the University’s mission critical networking, telecommunications, information security, and information systems are necessary to provide reliable and secure services to the University community. These upgrades are scheduled for times when the disruption to the University community is minimized. Departments and users are encouraged to plan accordingly and not expect access to the University’s communications and information technologies during the upgrade period of 12:00 a.m. to 11:59 p.m.

  • May 26 – brief Internet outage at midnight.
    Should you have any questions or concerns, please contact Josh Stuppy at 836-6449 or via email at JoshStuppy@MissouriState.edu

  • May 26 – upgrade of the ERP Banner computing hardware and database infrastructure.
    Should you have any questions or concerns, please contact Stacey Tune at 836-6555 or via email at StaceyTune@MissouriState.edu

  • May 27 – upgrade of the networking core routers to provide better redundancy.
    Should you have any questions or concerns, please contact Josh Stuppy at 836-6449 or via email at JoshStuppy@MissouriState.edu