Information Services Notifications and Outages

Banner Outage

by

To maintain the University’s technology infrastructure at the level required to ensure reliable and secure delivery of services and technologies, Information Services will be applying updates to the Banner environment on Sunday morning, September 8, 2019.

On September 8, 2019, the following systems will be upgraded and therefore unavailable:

  • 6:00 a.m. – 9:00 a.m. – Banner will not be available.

There will be no impact to other systems such as: University networks, phone systems, main websites, Blackboard, Office 365, email services, CashNet, video surveillance systems, electronic door access systems, and the application for admission.

Should you have any questions or concerns, please contact Stacey Tune at (417) 836-6555 or via email at StaceyTune@MissouriState.edu.

Park Central Office Building Network Outage – Updated

by

The data network for Park Central Office Building is currently unavailable.  This outage will affect access to the Internet, servers, wireless, printing, VoIP phones and any other services that rely on the data network.  Analog phones are not affected.  Staff have been dispatched to the site and will restore services as soon as possible.

Update: Services have been restored.  We apologize for the inconvenience.

Telephone System Services Restored

by

Legacy telephone services have been restored and VoIP (Voice over Internet Protocol) telephone services were never impacted in and around Glass Hall.

A communications failure caused contact to be lost with the gateway serving legacy analog and proprietary digital telephones in Glass Hall and surrounding areas. VoIP services use the campus network for communications so no telephone outages occurred for these users.

We apologize for any inconveniences this outage may have caused. Thank you for your understanding and continued support.

Partial Telephone System Outage

by

The Missouri State University telephone system is partially down this morning. The outage affects legacy phones in Glass Hall and some surrounding buildings. VoIP (Voice over Internet Protocol) phones are not impacted. Staff have been dispatched to the site, but the cause of the failure is currently unknown. Networking and Telecommunications is striving to restore service as quickly as possible.

Information Services Planned Upgrade Day

by

Routine upgrades to the University’s mission critical networks and information systems are necessary to provide reliable and secure technology-related services.  These upgrade activities are scheduled for times when the disruption to the University community are minimized.  Plan accordingly, as the University’s networks and information systems will be unavailable during the upgrade period.

  • August 10, 2019 from 12:01 a.m. – 12:20 a.m. – Internet on campus will be unavailable, as we do an upgrade to the internet firewall.
  • August 10, 2019 from 8:00 a.m. – 2:00 p.m. – University networks and the majority of information systems will be unavailable.  The Information Services team is moving critical services to a more reliable hosting environment, moving systems to faster hardware for performance improvement, and implementing additional network segmentation for added security.

Should you have any questions or concerns, please contact Stacey Tune at 836-6555 or via email at StaceyTune@MissouriState.edu