Information Services Notifications and Outages

Be the first to know about system upgrades, outage notifications, and more from Information Services.

Upgrade Day – Sunday, January 2, 2022

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On Sunday, January 2, 2022, the following systems will be upgraded and therefore unavailable:

  • 12:01 a.m. – 1:00 a.m. – Internet for Springfield, West Plains and Mountain Grove campuses will be unavailable.
  • 8:00 a.m. – 9:00 a.m. – Wireless for all campuses will be upgraded and services will be interrupted while the equipment reboots.
  • 9:00 a.m. – Noon – maintenance work in Glass Hall may cause brief outages to the network and VoIP phones.
  • Noon – 1:00 p.m. – VPN.missouristate.edu will be out of service for an upgrade which will disconnect anyone logged in to the VPN.
  • Time TBD – maintenance will be performed on phone system equipment that affects Jordan Valley Innovation Center, Brick City and Plaster Center for Free Enterprise.  No outages are expected. 

There will be no impact to other systems such as: main websites, My Missouri State, Banner, Blackboard, Office 365, email services, CashNet, video surveillance systems, electronic door access systems, and the application for admission.

Should you have any questions or concerns, please contact Stacey Tune directly at 417-836-6555 or via email at StaceyTune@MissouriState.edu.

Blackboard 404 Errors: Microsoft Edge

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The latest versions of Microsoft Edge offer the ability to open Microsoft Office files directly in the browser. However, this function is not working appropriately with Blackboard. Users are receiving either an HTTP 404 error, or the Word online application opens but displays the message “Sorry, there was a problem and we can’t open this document. If this happens again, try opening the Document in Microsoft Word.”

There is currently no known timeframe on a fix for this issue, but there are suggested workarounds. Users can use Firefox or Google Chrome, or they can turn off the setting in Microsoft Edge. Google Chrome is the recommended browser for Blackboard Learn.

To turn off the setting in Microsoft Edge:

Open the Edge menu and click Settings.

Microsoft Edge menu showing the settings option

Turn off Open Office files in the browser.

Microsoft Edge Downloads settings menu

Need Help?

Contact the Help Desk for assistance.

 

Banner Infrastructure Upgrades – Sunday, November 7, 2021

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On Sunday, November 7, 2021, the following system will be upgraded and therefore unavailable:

  • 7:00 a.m. – 11:00 a.m. – Banner applications will not be available.

There will be no impact to other systems such as: University networks, phone systems, main websites, Blackboard, Office 365, email services, CashNet, video surveillance systems, electronic door access systems, and the application for admission.

To maintain the University’s technology infrastructure at the level required to ensure reliable and secure delivery of services and technologies, Information Services will be applying updates to the Banner environment on Sunday morning.

Should you have any questions or concerns, please contact Stacey Tune at (417) 836-6555 or via email at StaceyTune@MissouriState.edu.