Information Services Notifications and Outages

Network Outage Resolved

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Today at approximately 8:40 a.m. a network outage occurred affecting sixteen (16) facilities. A power failure occurred in an outlying building and, when power was restored, the building rejoining the network unexpectedly “confused” the legacy Cisco routers supporting the sixteen (16) buildings causing them to go offline for approximately five (5) minutes while error recovery processes were invoked.

We sincerely regret the disturbances of critical networking and telephone services which resulted and are planning to expedite the replacement of the failing legacy gear as quickly as feasible.

Please direct any questions to Josh Stuppy or Mark Harsen.

Thank you, Mark

Office365 service interruption

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UPDATE:  While Microsoft continues to work on the problem, most users on campus are reporting success with the system now.

Interesting note:  The preliminary root cause was extreme weather in the San Antonio area which caused a data center issue affecting multiple Office 365 services.

If you have any problems with Office 365, contact the Computer Services Help Desk at 836-5891.

 

Theresa McCoy
Director
Computer Services

Technology-related Services Interruption: Networking Infrastructure and Computing Center UPS Maintenance

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The Information Services division periodically upgrades networking infrastructure and Computing Center components to provide optimal services. See below for details regarding the forthcoming upgrades:

• Saturday, August 11, from 7:00 a.m. through 7:00 p.m., the Networking and Telecommunications department will be upgrading redundancy capabilities throughout the University’s networking infrastructure. Repeated network outages of one to thirty minutes are expected throughout this entire time period.
• Saturday, August 11, from 7:00 p.m. until midnight, maintenance will be performed on the Uninterruptable Power Supply (UPS) that powers all servers and networks in the Cheek Hall Computing Center.
Users of the network and computing resources are encouraged to plan accordingly and not depend on uninterrupted services Saturday, August 11, 2018 from 7 a.m to midnight.
If you have any questions or concerns about these upgrades, please contact Josh Stuppy at 417-836-6449 or JoshStuppy@MissouriState.edu regarding the network upgrade and Stacey Tune at 417-836-6555 or StaceyTune@MissourisState.edu regarding the UPS upgrade.

Enterprise Resource Planning System – Computing Infrastructure Upgrade

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The Information Services division periodically upgrades computing infrastructure components to provide optimal services.  See below for details regarding a forthcoming upgrade:

  • Friday, July 27, starting at 6:00 p.m., Computer Services will upgrade the computing infrastructure required to host the Enterprise Resource Planning (ERP) system’s Operational Data Store (ODS) and Electronic Data Warehouse (EDW).  The ODS/EDW Argos reporting feature will be unavailable for use from 6:00 p.m. on Friday, July 27 through 6:00 p.m. on Sunday, July 29.

The ERP Banner and Blackboard systems will be available for use during this upgrade period. Departments and users of the ODS/EDW Argos reporting feature are encouraged to plan accordingly and not depend on uninterrupted services during this time period.

If you have any questions or concerns about this upgrade, please contact:

Stacey Tune at: StaceyTune@MissouriState.edu or Brian Edmond at: BrianEdmond@MissouriState.edu