Information Services Notifications and Outages
Be the first to know about system upgrades, outage notifications, and more from Information Services.
Update 4:35 PM Central, this issue should now be resolved. Please submit a ticket if you are still having problems with slowness or failure to login.
We have reports of Brightspace being slow to load or failing to allow users to login. This is not specific to Missouri State and is being addressed with the vendor. We will provide updates as quickly as possible.
HOW TO CHECK IF I HAVE A PRO LICENSE? (MEETINGS LONGER THAN 40 MIN)
Login to your account on zoom. Under settings, look at “My Account”
If you see “Basic” under your account you are only licensed for 40 min. If you see “licensed” you are setup with a pro license and can run meetings for as long as needed. If you need a pro license email the Telecommunications mailbox at telecommunications@missouristate.edu.
NOTE: If you account gets changed from a “Basic” to a “Pro Version” make sure you log out and back in.
Basic License
PRO License
Update 2:00pm 7/30. We continue to investigate the connections with Evisions for Checks and Purchase orders.
Update 11:00am, 7/30. BDM Web viewer is now accessible. We still have some steps to take to get our auto-indexing of Checks and Purchase Orders working through Evisions and we are diligently working on those, so please hold on those two components, but otherwise things should be up and running. We will provide an additional update as the final components are ready.
Update 10:00am, 7/30. We apologize for the additional BDM outage time, we are continuing to troubleshoot issues related to our configuration change and are working with Ellucian to resolve the problem. We will provide updates as quickly as possible, and will provide another update no later than noon today.
Banner Document Management (BDM) requires a configuration change that will take it down around 4pm today (29 July 2026). We expect the system to be up no later than 10am Thu 30 July 2026. We will keep you informed when we bring BDM back for production work. The test system will also be affected.
Thanks for your patience as we keep our systems safe and secure!
The Banner upgrade is complete and the system has been verified by Information Services personnel and relevant functional areas. If you encounter any issues with Banner or related systems, please use the normal support channels to report it. Thank you to everyone who jumped in to assist with the upgrade!
UPDATE 12:30 PM: All Banner applications are currently working. We will continue to monitor and will update this post if instability returns.
Due to an unexpected system issue, Banner applications including Admin Banner, Employee Dashboard and Finance Dashboard are available only intermittently. Missouri State’s information technology teams have identified the likely cause and are working toward a solution. This post will be updated.