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Information Services Notifications and Outages

Be the first to know about system upgrades, outage notifications, and more from Information Services.

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Completed – Banner Upgrades October 10, 2021

October 10, 2021 by Stacey Tune

Greetings! The Banner upgrade has been completed and verified by Information Services personnel.

This was completed Sunday, October 10 at 5:00 PM.

Filed Under: Uncategorized

Network Outage

May 6, 2021 by Theresa McCoy

The networks at Missouri State University are experiencing an unplanned outage affecting many servers and services. Our staff is working as quickly as possible to locate and resolve the issue. We apologize for the inconvenience and hope to restore full services soon.


Mark Harsen, Director of Networking and Telecommunications

Filed Under: Uncategorized

Networking Issues

May 4, 2021 by Theresa McCoy

We are experiencing network difficulties that are affecting multiple systems in the Cheek Hall data center. This includes some of the wireless controllers. Our whole team is trying to find the source of the problems. We will convey information as it becomes available.

Filed Under: Uncategorized

WORKAROUND: Call 417-319-1372 to reach Missouri State University Numbers

March 23, 2021 by Mark Harsen

We have provisioned a temporary number of 417-319-1372 that rings the University Operators who can transfer your call to any MSU party. If you are an AT&T, Mediacom, or Cricket customer or if you always receive a busy signal when calling any MSU phone number, please call our Operators at 417-319-1372 instead of using the permanent number of 417-836-5000. They will help you reach your intended party.

We have escalated this issue with both AT&T and Windstream. Windstream currently provides inbound telephone service to MSU and we have received reports that at least some other Windstream customers are experiencing the same issues of always receiving busy signals.

If you cannot reach our Operators at this temporary number, please email Telecommunications@missouristate.edu or Mark.Harsen@missouristate.edu. All information is welcome regarding this AT&T/Windstream problem and it could aid in a faster resolution.

Filed Under: Outage, Springfield, Telephones, Uncategorized, Unplanned, Workaround

Update – Microsoft 365 Outage

September 28, 2020 by Stacey Tune

Microsoft has published an update regarding the Microsoft 365 Outage reported around 4:45 PM.  They are rerouting traffic to alternate infrastructure to improve the user experience as they continue to investigate the issue. 

Should you have any questions or concerns, please contact Stacey Tune at (417) 836-6555 or via email at StaceyTune@MissouriState.edu.

Filed Under: Uncategorized

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