All telephone service at the West Plains campus is now restored.
The phone switch serving the West Plains campus is currently experiencing failures this morning. Users are receiving a “fast busy” signal when attempting to call in or out of the West Plains campus. Networking and Telecommunications staff are currently investigating and will restore services as soon as possible.
The outside trunks providing inbound and outbound telephone service to the University are experiencing failures this morning. Some calls are getting through on the services that are functional, but many users are receiving a “fast busy” signal when attempting to call outside of the University. This indicates that no working carrier facilities are available to place the call. We have filed a priority service-failure ticket with the provider are working with them to restore full services as quickly as possible.
Update 10:40 a.m.:
All inbound and long distance services are functioning properly. Only outbound local calling is affected.
Update 11:15 a.m.:
We have circumvented the local calling issues by rerouting local calling out long distance services. These local calls remain local and without cost to our customers.
Update 2:00 p.m.:
All services have been restored by the vendor.
Legacy telephone services have been restored and VoIP (Voice over Internet Protocol) telephone services were never impacted in and around Glass Hall.
A communications failure caused contact to be lost with the gateway serving legacy analog and proprietary digital telephones in Glass Hall and surrounding areas. VoIP services use the campus network for communications so no telephone outages occurred for these users.
We apologize for any inconveniences this outage may have caused. Thank you for your understanding and continued support.
The Missouri State University telephone system is partially down this morning. The outage affects legacy phones in Glass Hall and some surrounding buildings. VoIP (Voice over Internet Protocol) phones are not impacted. Staff have been dispatched to the site, but the cause of the failure is currently unknown. Networking and Telecommunications is striving to restore service as quickly as possible.