Information Services Notifications and Outages

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UPDATED: Telephones – Incoming and Outgoing Calling Issues

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We are currently having issue with our telephone carrier that affects incoming and some outgoing calling. The carrier is aware of the issue and it has been escalated.

UPDATED 06/21/2023: Escalated to ATT top tier. They are indicating a physical circuit issue and have a team investigating.

UPDATED 06/21/2023: We are seeing all services restored. There may be some short testing done but should be very short.

Telephones – Avaya mobile client

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We are currently seeing some strange behaviors out of the Avaya Mobile Client on mobile phones and on some computers. We have Avaya support looking at the issue. The behaviors consist of incomplete calls or error messages on the client. If you receive any message on the client to log out, update, or a red triangle ignore unless Telecom posts a message or contacts you to do otherwise.

 

UPDATED

Avaya Workplace Mobile iPhone – Ring Notification

Apple push notification for the Avaya Workplace mobile app has moved to a new server. iPhone users may have to reset their application and log back-in in order to get phone calls to ring on the mobile phone when the phone is asleep.  

 

Avaya Workplace Reset Instructions for iPhones

  • Open the Avaya Workplace application on the iPhone 
  • Select the menu bar in the upper left corner (three horizontal lines)
  • Select the gear at the top of the screen
  • Select ‘Support’ from the menu on the left side of the screen
  • Select ‘Reset Application’ at the bottom of the screen 
  • Answer ‘OK’ when you see ‘Reset application to the same state as a new install?’
    • The application will disappear from the screen

Log Into the Avaya Workplace

  • Select ‘Avaya Workplace’ from your phone apps
  • Select ‘Configure my Account’
    • In the Email field enter your Bear Pass ID + @missouristate.edu (don’t enter your email address)
    • Select ‘Next’ to continue
  • On the Username and Password window 
    • In the Username field enter your Bear Pass ID + @missouristate.edu (don’t enter your email address)
      • i.e. bear123@missouristate.edu
    • In the Password field enter your Bearpass password. This is the password that you use to log onto your workstation.
    • Select ‘Next’
  • If Multi Factor Authentication comes up, approve the request using your normal MFA authentication method 
  • Accept additional prompts that may come up until you get to the tutorial screen
  • Skip the tutorial is you like and then your phone setup is finished

For assistance, contact Telecommunications at 417-836-5100 or emailtelecommunications@missouristate.edu.  

Phone System

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New certificates will be applied to the phone system Saturday morning, 10/29/22, beginning at 7:00 a.m. If your softphone or mobile app stops working, log back into the softphone application so your softphone can get the new certificate information.

Please direct questions or concerns to Telecommunications@MissouriState.edu or call 417-836-5100.

Outbound Phone Call Issue – Tuesday, October 25, 2022

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We are currently experiencing issues with outbound phone calls. The issue appears to be random, and the calls end up getting dead air instead of completing. In most cases upon a second try the call completes. ATT is actively investigating the problem. We will be performing a system reboot tonight after 9pm in an attempt to fix the issue. The reboot will take down all in and outbound calling for about 10 minutes. All on campus calling should not be affected. We will continue to monitor the issue as the day progresses.

10/28/2022 – We have put in a temporary fix and all calls should complete as normal. We continue to work with the vendors to make a more final fix for the issue.