Information Services Notifications and Outages

Be the first to know about system upgrades, outage notifications, and more from Information Services.

Telephones – Avaya mobile client

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We are currently seeing some strange behaviors out of the Avaya Mobile Client on mobile phones and on some computers. We have Avaya support looking at the issue. The behaviors consist of incomplete calls or error messages on the client. If you receive any message on the client to log out, update, or a red triangle ignore unless Telecom posts a message or contacts you to do otherwise.

 

UPDATED

Avaya Workplace Mobile iPhone – Ring Notification

Apple push notification for the Avaya Workplace mobile app has moved to a new server. iPhone users may have to reset their application and log back-in in order to get phone calls to ring on the mobile phone when the phone is asleep.  

 

Avaya Workplace Reset Instructions for iPhones

  • Open the Avaya Workplace application on the iPhone 
  • Select the menu bar in the upper left corner (three horizontal lines)
  • Select the gear at the top of the screen
  • Select ‘Support’ from the menu on the left side of the screen
  • Select ‘Reset Application’ at the bottom of the screen 
  • Answer ‘OK’ when you see ‘Reset application to the same state as a new install?’
    • The application will disappear from the screen

Log Into the Avaya Workplace

  • Select ‘Avaya Workplace’ from your phone apps
  • Select ‘Configure my Account’
    • In the Email field enter your Bear Pass ID + @missouristate.edu (don’t enter your email address)
    • Select ‘Next’ to continue
  • On the Username and Password window 
    • In the Username field enter your Bear Pass ID + @missouristate.edu (don’t enter your email address)
      • i.e. bear123@missouristate.edu
    • In the Password field enter your Bearpass password. This is the password that you use to log onto your workstation.
    • Select ‘Next’
  • If Multi Factor Authentication comes up, approve the request using your normal MFA authentication method 
  • Accept additional prompts that may come up until you get to the tutorial screen
  • Skip the tutorial is you like and then your phone setup is finished

For assistance, contact Telecommunications at 417-836-5100 or emailtelecommunications@missouristate.edu.  

Phone System

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New certificates will be applied to the phone system Saturday morning, 10/29/22, beginning at 7:00 a.m. If your softphone or mobile app stops working, log back into the softphone application so your softphone can get the new certificate information.

Please direct questions or concerns to Telecommunications@MissouriState.edu or call 417-836-5100.

Outbound Phone Call Issue – Tuesday, October 25, 2022

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We are currently experiencing issues with outbound phone calls. The issue appears to be random, and the calls end up getting dead air instead of completing. In most cases upon a second try the call completes. ATT is actively investigating the problem. We will be performing a system reboot tonight after 9pm in an attempt to fix the issue. The reboot will take down all in and outbound calling for about 10 minutes. All on campus calling should not be affected. We will continue to monitor the issue as the day progresses.

10/28/2022 – We have put in a temporary fix and all calls should complete as normal. We continue to work with the vendors to make a more final fix for the issue.

Upgrade Day – Sunday, January 2, 2022

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On Sunday, January 2, 2022, the following systems will be upgraded and therefore unavailable:

  • 12:01 a.m. – 1:00 a.m. – Internet for Springfield, West Plains and Mountain Grove campuses will be unavailable.
  • 8:00 a.m. – 9:00 a.m. – Wireless for all campuses will be upgraded and services will be interrupted while the equipment reboots.
  • 9:00 a.m. – Noon – maintenance work in Glass Hall may cause brief outages to the network and VoIP phones.
  • Noon – 1:00 p.m. – VPN.missouristate.edu will be out of service for an upgrade which will disconnect anyone logged in to the VPN.
  • Time TBD – maintenance will be performed on phone system equipment that affects Jordan Valley Innovation Center, Brick City and Plaster Center for Free Enterprise.  No outages are expected. 

There will be no impact to other systems such as: main websites, My Missouri State, Banner, Blackboard, Office 365, email services, CashNet, video surveillance systems, electronic door access systems, and the application for admission.

Should you have any questions or concerns, please contact Stacey Tune directly at 417-836-6555 or via email at StaceyTune@MissouriState.edu.