Information Services Notifications and Outages
Be the first to know about system upgrades, outage notifications, and more from Information Services.
Logging into the VPN is currently very slow and sometimes requires multiple attempts. We are aware of this issue and are working with the vendor to solve it. If you have trouble connecting to the VPN, please keep trying. We apologize for the inconvenience and we will update this blog when we have more information.
Update 12/11/2024: The VPN issues have been resolved.
We are still experiencing problems with the Transfer Credit Reevaluations and Preapprovals system. Thank you for your patience as we continue to work on these problems and improve the TCRP system. We will post updates here as we have more information.
Thank you to the many people who have reported issues with the Transfer Credit Reevaluations and Preapprovals (TCRP) system. We understand that the current unavailability of this important tool may cause inconvenience for those seeking course equivalencies or reevaluations. Fixing the problem is taking longer than anticipated, but please know that our team is actively investigating the issue and working toward a resolution as quickly as possible. We hope to start releasing incremental fixes next week during the week of June 26th.
In the meantime, we want to offer our assistance in helping you navigate this situation.
We apologize for any difficulties this issue may cause and appreciate your patience as we work toward a solution.
We are continuing to collaborate with the vendor to address this problem. If clearing your browser cache and trying a new browser doesn’t resolve the issue, you can utilize the link below to access Dynamic Forms:
Alternate Sign-In for Dynamic Forms
Some users are currently experiencing login issues with Dynamic Forms. We are aware of this issue and actively investigating it.
To resolve the problem, you should try clearing your browser cache or using a new web browser. We recommend Google Chrome or Mozilla Firefox for use with Dynamic Forms. If the issue persists after trying these workarounds, please contact Nicole Zhou for further assistance.
We apologize for this inconvenience and appreciate your patience.
Update: A temporary hardware fix has been applied and Production Banner services are being brought online. I anticipate this process will be complete by 12:30 PM, and will update this post when complete or if we encounter delays. Users may experience degraded system performance as services are brought online, and until a permanent hardware fix is complete.
The network outage that affected most services on the Springfield campus, including the Cheek Hall data center, has been resolved. All services should have been restored as of 9:22 a.m. this morning. If you are aware of any outages, please report them to Networking@MissouriState.edu immediately.
The core circuit card that failed two days ago and was disabled, today had to physically be removed from the router to restore services. Backup, redundant interfaces are handling all of the load while we seek a replacement card from the manufacturer. We may be required to perform diagnostics on this card which would likely occur on our next scheduled “down day”. Such days are reserved for upgrading and testing various systems and are ideal needs such as this. We apologize for this outage and do not believe it will happen again.
Thank you, Mark
Mark F. Harsen
Director, Networking and Telecommunications
Missouri State University
