Update: A temporary hardware fix has been applied and Production Banner services are being brought online. I anticipate this process will be complete by 12:30 PM, and will update this post when complete or if we encounter delays. Users may experience degraded system performance as services are brought online, and until a permanent hardware fix is complete.
The network outage that affected most services on the Springfield campus, including the Cheek Hall data center, has been resolved. All services should have been restored as of 9:22 a.m. this morning. If you are aware of any outages, please report them to Networking@MissouriState.edu immediately.
The core circuit card that failed two days ago and was disabled, today had to physically be removed from the router to restore services. Backup, redundant interfaces are handling all of the load while we seek a replacement card from the manufacturer. We may be required to perform diagnostics on this card which would likely occur on our next scheduled “down day”. Such days are reserved for upgrading and testing various systems and are ideal needs such as this. We apologize for this outage and do not believe it will happen again.
Thank you, Mark
Mark F. Harsen
Director, Networking and Telecommunications
Missouri State University
We have provisioned a temporary number of 417-319-1372 that rings the University Operators who can transfer your call to any MSU party. If you are an AT&T, Mediacom, or Cricket customer or if you always receive a busy signal when calling any MSU phone number, please call our Operators at 417-319-1372 instead of using the permanent number of 417-836-5000. They will help you reach your intended party.
We have escalated this issue with both AT&T and Windstream. Windstream currently provides inbound telephone service to MSU and we have received reports that at least some other Windstream customers are experiencing the same issues of always receiving busy signals.
If you cannot reach our Operators at this temporary number, please email Telecommunications@missouristate.edu or Mark.Harsen@missouristate.edu. All information is welcome regarding this AT&T/Windstream problem and it could aid in a faster resolution.