Information Services Notifications and Outages

Be the first to know about system upgrades, outage notifications, and more from Information Services.

System Update: Banner Outage Begins Now

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Banner and all database-reliant systems are now offline for this weekend’s system updates.

FOLLOW THIS PAGE FOR UPDATES AS WORK PROGRESSES

Status Updates for Memorial Day Weekend:

  • Thursday, May 25: System backups began at 5pm
  • Friday, May 26: Updates began at 5pm. Banner and all database systems unavailable.
  • Saturday, May 27: Work is underway and progressing slightly ahead of schedule. No issues to report.
  • Saturday, May 27: Updates are still ahead of schedule and most systems are complete. Access remains unavailable for all but Computer Services staff, who are beginning verification and testing for some systems.
  • Monday, May 29: Verifications are complete. Staff are still working to resolve a few minor issues within our systems, but all systems and applications are now online and responsive. If you experience errors or problems, please notify the Help Desk when they reopen on May 30th. 

Previous Communications

The following systems and applications will be unavailable beginning at 5pm on Friday, May 26th:

  • My Missouri State / My Grizzly Den (West Plains)
  • Admin Banner
  • Workflow
  • BDM
  • Self-Service Banner 8 (e.g. Student Information Menu, Student Records)
  • Banner Self Service 9 (e.g. Employee Dashboard, Registration)
  • DegreeWorks
  • Custom web applications (such as the Registration Status, Advising Notes, Chosen Name, and Direct Deposit pages)
  • All other systems reliant upon our database

There will be no impact to other systems such as: University networks, phone systems, main websites, Blackboard, Microsoft 365, email services, video surveillance systems, electronic door access, and the application for admission.

Access Missouri State Email    Access Blackboard Learn

System Update Schedule:

  • Outage begins Friday, May 26, 2023 at 5:00pm.
  • System testing and verification will occur throughout the day on Saturday, May 27th and Sunday, May 28th. Systems might be up and down during this time, but system functionality should not be expected until Monday.
  • On Monday May 29, 2023 additional verification and testing will continue, and access to Banner and related systems may be intermittent throughout the day.
  • Full system restoration is expected by the beginning of the work day on Tuesday, May 30, 2023.

 

System Updates Begin in One Hour (5pm)

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System updates are nearly underway! Be sure to save all work being done in Admin Banner and other database applications before 5:00pm tonight. As a reminder, this upgrade weekend includes downtime for the below systems and applications:

The following systems and applications will be unavailable beginning at 5pm on Friday, May 26th:

  • My Missouri State / My Grizzly Den (West Plains)
  • Admin Banner
  • Workflow
  • BDM
  • Self-Service Banner 8 (e.g. Student Information Menu, Student Records)
  • Banner Self Service 9 (e.g. Employee Dashboard, Registration)
  • DegreeWorks
  • Custom web applications (such as the Registration Status, Advising Notes, Chosen Name, and Direct Deposit pages)
  • All other systems reliant upon our database

There will be no impact to other systems such as: University networks, phone systems, main websites, Blackboard, Microsoft 365, email services, video surveillance systems, electronic door access, and the application for admission.

Access Missouri State Email    Access Blackboard Learn

System Update Schedule:

  • Outage begins Friday, May 26, 2023 at 5:00pm.
  • System testing and verification will occur throughout the day on Saturday, May 27th and Sunday, May 28th. Systems might be up and down during this time, but system functionality should not be expected until Monday.
  • On Monday May 29, 2023 additional verification and testing will continue, and access to Banner and related systems may be intermittent throughout the day.
  • Full system restoration is expected by the beginning of the work day on Tuesday, May 30, 2023.

Follow this page for updates as work progresses.

Status Updates for Memorial Day Weekend:

  • Thursday, May 25: System backups began at 5pm
  • Friday, May 26: Updates begin at 5pm. Banner and all database systems unavailable.

Reminder: System Updates Start Tomorrow

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On May 9th, we announced system updates taking place over Memorial Day Weekend. These updates are focused on infrastructure, so our university community will not see any changes to our systems, but rest assured that these updates are creating a more modern, secure environment for our resources.

The following systems and applications will be unavailable beginning at 5pm on Friday, May 26th:

  • My Missouri State / My Grizzly Den (West Plains)
  • Admin Banner
  • Workflow
  • BDM
  • Self-Service Banner 8 (e.g. Student Information Menu, Student Records)
  • Banner Self Service 9 (e.g. Employee Dashboard, Registration)
  • DegreeWorks
  • Custom web applications (such as the Registration Status, Advising Notes, Chosen Name, and Direct Deposit pages)
  • All other systems reliant upon our database

There will be no impact to other systems such as: University networks, phone systems, main websites, Blackboard, Microsoft 365, email services, video surveillance systems, electronic door access, and the application for admission.

Access Missouri State Email    Access Blackboard Learn

System Update Schedule:

  • Outage begins Friday, May 26, 2023 at 5:00pm.
  • System testing and verification will occur throughout the day on Saturday, May 27th and Sunday, May 28th. Systems might be up and down during this time, but system functionality should not be expected until Monday.
  • On Monday May 29, 2023 additional verification and testing will continue, and access to Banner and related systems may be intermittent throughout the day.
  • Full system restoration is expected by the beginning of the work day on Tuesday, May 30, 2023.

Follow this page for updates as work progresses.

Status Updates for Memorial Day Weekend:

  • Thursday, May 25: System backups began at 5pm
  • Friday, May 26: Updates begin at 5pm. Banner and all database systems unavailable.

System Update: Banner Outage Starting Friday, May 26, 2023

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Big changes are underway behind the scenes as Information Services works to modernize our databases and enterprise resource system. Over Memorial Day weekend, My Missouri State, Admin Banner, Workflow, BDM, SSB8, Self Service 9, DegreeWorks, our custom web applications, and all other systems reliant upon our database will be unavailable as we apply updates and perform system maintenance. The updates being applied impact infrastructure and not user experience, so our users will not encounter any functional differences to our systems once the updates are in place.

During this time, there will be no impact to other systems such as: University networks, phone systems, main websites, Blackboard, Office 365, email services, video surveillance systems, electronic door access, and the application for admission.

System Update Schedule:

  • Outage begins Friday, May 26, 2023 at 5:00pm.
  • Outage ends by Sunday, May 28, 2023 at 5:00pm.
  • On Monday May 29, 2023 additional verification and testing will continue, and access to Banner and related systems may be intermittent throughout the day.
  • Full system restoration is expected by the beginning of the work day on Tuesday, May 30, 2023. However, updates will be posted here if anything interferes with this schedule.

 

New Mobile App for My Missouri State

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The Home page dashboard in MSU Mobile
MSU Mobile Home

Exciting news—a brand new My Missouri State mobile application will soon be available! Now that the new My Missouri State website is up and running, we have a much-improved mobile application to make your My Missouri State experience better than ever.

Starting tomorrow, March 29th, the Google Play Store and Apple App Store will be updated with the new version of the MSU Mobile app. If you already have the MSU Mobile app installed on your device, it should update automatically (depending on your settings) but if it doesn’t you can download it directly from your app store.

The new app matches the new My Missouri State website, making it easy to switch between the app and site. Your dashboard will match the website, so your customizations will stay in place, providing you with the resources you use most often as soon as you open the app. As you select a card, it conveniently slides up from the bottom of your screen to display all content available on that card. You can also manage your cards by adding and removing them from your home page with the bookmark icon just as you would on the website.

Bear Line Shuttle Tracker on MSU Mobile
Bear Line Shuttles card in app
The Student Schedules card in MSU Mobile
My Student Schedules card in app