Information Services Notifications and Outages

Be the first to know about system upgrades, outage notifications, and more from Information Services.

Banner Upgrades – Sunday, October 25, 2020

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On October 25, 2020, the following systems will be upgraded and therefore unavailable:

  • Banner upgrade will be Sunday, October 25th from 6:00 AM – 6:00 PM

Please note that Banner, the underlying Oracle database, Argos, AppMan, and all other systems reliant upon the database will be unavailable for approximately 12 hours on Sunday, October 25, 2020 morning starting at 6:00 AM!

There will be no impact to other systems such as: University networks, phone systems, main websites, Blackboard, Office 365, email services, CashNet, video surveillance systems, electronic door access systems, and the application for admission.

To maintain the University’s technology infrastructure at the level required to ensure reliable and secure delivery of services and technologies, Information Services will be applying updates to the Banner environment on Sunday morning.

Should you have any questions or concerns, please contact Stacey Tune at (417) 836-6555 or via email at StaceyTune@MissouriState.edu.

Audio Conferencing for Microsoft Teams

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Good morning. Many of you received a message from Microsoft this morning stating, “Audio Conferencing for Microsoft Teams or Skype for Business Online has been turned off.”

MS Teams meetings are still available, but we no longer have the ability to dial-in to the meeting via a phone line. Earlier this year, when everyone was scrambling to work remotely, Microsoft made the audio conferencing feature available for everyone, regardless of their Office 365 license, for a 6-month period. You can read more about this service in our previous blog post. That 6-month period has now ended and this is why we are no longer able to use the MS Teams audio conferencing feature. If you would like to purchase audio conferencing for MS Teams, please contact the Computer Services Help Desk.

This DOES NOT IMPACT ZOOM Meetings. Our Zoom licenses include the audio conferencing option and the dial-in option is still available for them. If you would like to purchase a Zoom license, please contact Missouri State Outreach or use the Zoom Faculty and Staff Resources page for the request form.

We apologize for the confusion or concern that the email from Microsoft may have caused.

Please feel free to contact me, or others in Information Services, if we can help clarify further.

Jeff Coiner

Chief Information Officer

Office of Information Services
Missouri State University
901 S. National Ave., Cheek Hall, Room 161
Springfield, MO 65897
Phone: 417-836-5770
jcoiner@missouristate.edu | www.missouristate.edu

Need to submit a request for service?

https://missouristate.edu/helpdesk

Upgrade Day – Saturday, August 8, 2020

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On Saturday, August 8, 2020, the following systems will be upgraded and therefore unavailable:

  • 12:00 a.m. – 12:30 a.m. – Internet for Springfield, West Plains and Mountain Grove campuses will be unavailable.
  • 8:00 a.m. – 4:00 p.m. – Maintenance will be performed on the Uninterruptible Power Supply (UPS) that powers all servers in the Cheek Hall Computing Center. Users of the computing resources are encouraged to plan accordingly and not depend on uninterrupted services.

Most of the University’s computer systems will be down. There will be little or no impact to the following systems: University networks, MSU homepage, phone systems, Office 365, email services, video surveillance systems, electronic door access systems.

Should you have any questions or concerns, please contact Stacey Tune at (417) 836-6555 or via email at StaceyTune@MissouriState.edu.

Electronic Fax Services Restored with Dialing Changes

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The Electronic Fax service provided by the Networking and Telecommunications Department has been restored.  The service was updated to remove the dependencies on local FoIP (Fax over Internet Protocol) which was causing some fax transmissions, both inbound and outbound, to fail.  Outbound faxes are now using these new services and inbound faxes will be switched as soon as possible.

This change in trunking, however, required an unexpected change in dialing when sending faxes.  Now, all fax destinations must be treated as a long distance number and all eleven digits are always required (but no long distance charges are assessed).  Authorized users must now use the address of 1 + area code + exchange + phone number @ fax.missouristate.edu.  So to send to a mythical on-campus fax of 6-1234, authorized users would send to 14178361234@fax.missouristate.edu and to send to an off-campus mythical fax of 314-555-1234, use 13145551234@fax.missouristate.edu.  All eleven digits are now always required to send a fax successfully.  Please see the link below for more information:

https://ntgdev.missouristate.edu/Services/ElectronicFax.aspx