Information Services Notifications and Outages

Be the first to know about system upgrades, outage notifications, and more from Information Services.

Upgrade Day – Saturday, May 23, 2020

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On Saturday, May 23, 2020, the following systems will be upgraded and therefore unavailable:

  • 8:00 a.m. – 8:00 p.m. – Maintenance will be performed on the Uninterruptable Power Supply (UPS) that powers all servers in the Cheek Hall Computing Center. Users of the network and computing resources are encouraged to plan accordingly and not depend on uninterrupted services.

Most of the University’s computer systems will be down. There will be little or no impact to the following systems: University networks, MSU homepage, phone systems, Office 365, email services, video surveillance systems, electronic door access systems.

Should you have any questions or concerns, please contact Stacey Tune at (417) 836-6555 or via email at StaceyTune@MissouriState.edu.

Internet Firewall Upgrade – Friday, April 17, 2020

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On Friday, April 17, 2020, the following systems will be replaced with newer equipment and therefore unavailable:

  • 9:00 p.m. – 10:00 p.m. – All Internet access to and from the Springfield, West Plains and Mountain Grove campuses will be unavailable. Logging in to Blackboard and Office 365 from off campus will not work during this time, but the services will be available for previously logged in users.

Internet access for Commercial Network services such as those used by the eFactory downtown will not be affected. Other services not affected include phone systems, electronic door access and video surveillance systems.

To maintain the University’s technology infrastructure at the level required to ensure reliable and secure delivery of services and technologies, Information Services occasionally must update and replace equipment. Friday evening the firewall that protects the University network will be replaced with a newer model that will include additional security features as well as handle higher speeds.

Should you have any questions or concerns, please contact Josh Stuppy at 417-836-6449 or via email at JoshStuppy@MissouriState.edu.

Help Desk and Open-Access Lab Modified Hours

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Help Desk and Open-Access Lab Modified Hours

To support our Bears, the Help Desk and Meyer Library Open-Access Computer Lab will remain open to current students, faculty, and staff via Bearpass cards during posted hours. Cheek and Glass Hall computer labs and the remaining areas in Meyer Library are closed.

We provide remote technical assistance through chat, email, or by phone, or you can submit a request for help through the Help Desk Service Portal.

And follow us on Facebook and Twitter to get the latest updates.

Park Central Office Building Network Outage – Updated

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The data network for Park Central Office Building is currently unavailable.  This outage will affect access to the Internet, servers, wireless, printing, VoIP phones and any other services that rely on the data network.  Analog phones are not affected.  Staff have been dispatched to the site and will restore services as soon as possible.

Update: Services have been restored.  We apologize for the inconvenience.

Information Services Planned Upgrade Day Scheduled for January 2, 2019

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Routine upgrades to the University’s mission critical networks and information systems are necessary to provide reliable and secure technology-related services. These upgrade activities are scheduled for times when the disruption to the University community are minimized. Plan accordingly, as the University’s networks and information systems will be unavailable during the upgrade period.

  • January 2, 2019 from 7:00 a.m. – 5:00 p.m. – University networks and the majority of information systems will be unavailable. Email and the Blackboard Learn systems will remain available.

Should you have any questions or concerns, please contact Stacey Tune at 836-6555 or via email at StaceyTune@MissouriState.edu.

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