Information Services Notifications and Outages

Be the first to know about system upgrades, outage notifications, and more from Information Services.

Upgrade Day – Saturday, August 8, 2020

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On Saturday, August 8, 2020, the following systems will be upgraded and therefore unavailable:

  • 12:00 a.m. – 12:30 a.m. – Internet for Springfield, West Plains and Mountain Grove campuses will be unavailable.
  • 8:00 a.m. – 4:00 p.m. – Maintenance will be performed on the Uninterruptible Power Supply (UPS) that powers all servers in the Cheek Hall Computing Center. Users of the computing resources are encouraged to plan accordingly and not depend on uninterrupted services.

Most of the University’s computer systems will be down. There will be little or no impact to the following systems: University networks, MSU homepage, phone systems, Office 365, email services, video surveillance systems, electronic door access systems.

Should you have any questions or concerns, please contact Stacey Tune at (417) 836-6555 or via email at StaceyTune@MissouriState.edu.

Electronic Fax Services Restored with Dialing Changes

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The Electronic Fax service provided by the Networking and Telecommunications Department has been restored.  The service was updated to remove the dependencies on local FoIP (Fax over Internet Protocol) which was causing some fax transmissions, both inbound and outbound, to fail.  Outbound faxes are now using these new services and inbound faxes will be switched as soon as possible.

This change in trunking, however, required an unexpected change in dialing when sending faxes.  Now, all fax destinations must be treated as a long distance number and all eleven digits are always required (but no long distance charges are assessed).  Authorized users must now use the address of 1 + area code + exchange + phone number @ fax.missouristate.edu.  So to send to a mythical on-campus fax of 6-1234, authorized users would send to 14178361234@fax.missouristate.edu and to send to an off-campus mythical fax of 314-555-1234, use 13145551234@fax.missouristate.edu.  All eleven digits are now always required to send a fax successfully.  Please see the link below for more information:

https://ntgdev.missouristate.edu/Services/ElectronicFax.aspx

Electronic Fax Service Outage

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The Electronic Fax service provided by the Networking and Telecommunications department is currently down. The service was being upgraded to eliminate failed fax transmissions that are caused by too many analog to digital conversions inherent in FoIP – Fax over Internet Protocol. Unfortunately, the upgrade unexpectedly caused the service to go offline. Local and vendor support staff are working as quickly as possible to restore services.

If you have urgent need to receive or transmit any faxes during this outage, please contact Steve Coffman at 417-836-4227 or Mark Harsen at 417-836-4392 to make special arrangements.

Upgrade Day – Saturday, May 23, 2020

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On Saturday, May 23, 2020, the following systems will be upgraded and therefore unavailable:

  • 8:00 a.m. – 8:00 p.m. – Maintenance will be performed on the Uninterruptable Power Supply (UPS) that powers all servers in the Cheek Hall Computing Center. Users of the network and computing resources are encouraged to plan accordingly and not depend on uninterrupted services.

Most of the University’s computer systems will be down. There will be little or no impact to the following systems: University networks, MSU homepage, phone systems, Office 365, email services, video surveillance systems, electronic door access systems.

Should you have any questions or concerns, please contact Stacey Tune at (417) 836-6555 or via email at StaceyTune@MissouriState.edu.

Internet Firewall Upgrade – Friday, April 17, 2020

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On Friday, April 17, 2020, the following systems will be replaced with newer equipment and therefore unavailable:

  • 9:00 p.m. – 10:00 p.m. – All Internet access to and from the Springfield, West Plains and Mountain Grove campuses will be unavailable. Logging in to Blackboard and Office 365 from off campus will not work during this time, but the services will be available for previously logged in users.

Internet access for Commercial Network services such as those used by the eFactory downtown will not be affected. Other services not affected include phone systems, electronic door access and video surveillance systems.

To maintain the University’s technology infrastructure at the level required to ensure reliable and secure delivery of services and technologies, Information Services occasionally must update and replace equipment. Friday evening the firewall that protects the University network will be replaced with a newer model that will include additional security features as well as handle higher speeds.

Should you have any questions or concerns, please contact Josh Stuppy at 417-836-6449 or via email at JoshStuppy@MissouriState.edu.