Information Services Notifications and Outages
Be the first to know about system upgrades, outage notifications, and more from Information Services.
Get ready for a new and improved My Missouri State portal. Changes are coming to make the portal a better experience for all Missouri State users.
My Missouri State is overdue for an update — so we’re bringing the portal into 2023 with a whole new look and feel! A preview of the new site will be available before the end of the year, so you’ll have plenty of time to explore the new portal before we say goodbye to our current portal.
On Sunday, September 4, 2022, the University network will undergo emergency maintenance starting at 7:00 PM. We expect a short system-wide outage of less than one minute, but longer delays are possible.
This outage will affect all networks on the Springfield campus including Internet access, wireless, video surveillance systems, web sites, Blackboard, and any other services that are accessible from the network. West Plains and Mountain Grove campuses will lose Internet access.
Office365 services such as Teams and email will be accessible from off-campus locations.
Should you have any questions or concerns, please contact Josh Stuppy at 417-836-6449 or via email at JoshStuppy@MissouriState.edu.
Greetings! The security updates have been completed and verified by Information Services personnel.
This was completed Sunday, August 28 around 9:14 a.m.
On Sunday, August 28, 2022, the following system will be upgraded with security updates and therefore unavailable:
There will be no impact to other systems such as: My Missouri State, Self-Service Banner, AppMan, custom web applications, other third-party systems that connect to the database, University networks, phone systems, main websites, Blackboard, Office 365, email services, CashNet, video surveillance systems, electronic door access systems, and the application for admission.
To maintain the University’s technology infrastructure at the level required to ensure reliable and secure delivery of services and technologies, Information Services will be applying updates to the production environment.
Should you have any questions or concerns, please contact Stacey Tune at (417) 836-6555 or via email at StaceyTune@MissouriState.edu.
The Blackboard app has been updated, and login issues have now been resolved. You should be prompted for Web Login. If you receive an invalid username/password error, you may need to clear your cache (Android only) or delete and re-download the Blackboard Learn app (iOS) from the relevant app store. Once you have done so, you should be appropriately directed to the web login page and be able to sign in as expected.
Additions information regarding the app can be found in our Knowledge Base.
Steps for clearing cache (Android only).
Step 1: open settings and locate the Blackboard app:
Step 2: Under App info, click Storage, then Clear Cache.
Step 3: Confirm the cache deletion (this will not impact your assignments or other data within Blackboard, just your local app data).
Previous Issue:
Updated: September 14, 2022
Some versions of the app are currently returning an error message of Incorrect username/password.
If you are routed through the Missouri State Web Login page as shown below, you should be able to login as expected with the standard app experience. We will continue to provide updates as Blackboard refines their fix to this issue.
If users receive errors regarding inability to reach the institution’s server, they may need to update their app. See the screenshot below for an example.
In addition, once users update the app, they will need to accept the new privacy agreement. This may not be sized correctly for many mobile devices and users may need to swipe across to see the OK button and accept the new terms.
Finally, the mobile app is currently not functioning as expected. Users will see the mobile version of the Blackboard site in their app interface. This is a temporary bug and we will update users when we have a solution or a workaround for this issue.
