Information Services Notifications and Outages

Banner Workflow Outage Starting Tue 14 March 2023

March 10, 2023 by Brian Edmond

Update: Banner Workflow updates have been completed. Access to Workflow applications has been restored.

Banner Workflow needs to be upgraded to a more secure version in order to be safely moved to the cloud environment. The upgrade will start next week on Tue 14 March 2023. We chose spring break with input from our functional team, thinking this would be the least disruptive time for the outage.

The system and all related applications will be down during this process, which is expected to take 2-3 days. These systems will be disabled to prevent accidental usage during the upgrade.

Related systems include:

ADP
Curricular Action Workflow (CAW)
Per Course BearPAF
Course Credit Fee Waiver
Drop With a Hold
DG / DX Hold Removal
GRADS Dashboard

After the system is upgraded, there will be some downtime while we ensure everything is operating properly.

Additional outages as well as an announcement that all is well and ready for regular business processing with these applications will be announced via this platform. If you subscribe to this blog, you will receive notifications about this process.

We sincerely apologize for the short notice and extended downtime for this system. We know all of our systems are important for the business of the university and we work hard to minimize downtime and maximize notice for outages such as these. In this case, we were just backed into a corner because of some security shortcomings and didn’t feel like we could wait any longer.

Questions or concerns should be directed to Brian Edmond (BrianEdmond@MissouriState.edu).

The New My Missouri State Arrives March 15th

March 7, 2023 by Aubrey Larimore Vargas

A New Experience is Heading your Way

Last September, Information Services announced that a new My Missouri State portal was in the works, and in November we opened the new site for preview and feedback. We have received many great comments and suggestions, and the time has come for us to say farewell to our old My Missouri State portal. If you haven’t done so yet, we encourage you to use the preview link at the top of our current (and soon-to-be legacy) My Missouri State to explore the new site and become familiar with how it works, and you can also customize your dashboard to display the resources that matter to you the most before the new site is officially live.

Link to the new My Missouri State at the top of our current My Missouri State site. — Link to Preview the New My Missouri State

We’ve compiled a Fact Sheet with lots of helpful information about the new portal, and we also have instructions for customizing your dashboard and navigating the new My Missouri State. One of the most important things to know about the new site is that you will log in with your Office 365 Login instead of your BearPass Username and Password. This is a more secure and modern method of signing in, and it will allow the use of multi-factor authentication to protect your account and information. Some links within the new My Missouri State will still take you to pages that require you to log in with your BearPass Account, such as Blackboard and the My Parking application, and some will use your Office 365 Login to seamlessly navigate between sites.

Office 365 and BearPass Log In Pages — MSU Microsoft Office 365 Account Log In Pages and the BearPass Log In Page

Return from Spring Break to a New My Missouri State

During Spring Break on Wednesday, March 15th, https://my.missouristate.edu will take you to the brand new My Missouri State. We understand that it can be frustrating to learn a new platform in the middle of the semester, so once the new portal is live on March 15th we will post an announcement there that includes a link to access Legacy My Missouri State. This will allow you to switch back and forth between the old and new portals as you finish out the Spring semester. Then on May 29th when the Spring 2023 semester has concluded, Legacy My Missouri State will be permanently retired.

Computer Services is Here to Support You

We know these types of transitions can be challenging, so Computer Services is here to help you as you interact with the new My Missouri State.

Contact the Help Desk with any questions or issues you experience with the new site:
- Submit a request via the IT Service Portal and a technician will contact you via email to help
- Chat with us online and you can share your screen with us to troubleshoot issues you’re experiencing
- Email your questions to HelpDesk@MissouriState.edu
- Call the Help Desk at 417-836-5891 to speak with a technician
Provide us with feedback and suggestions to help improve the new site: Send us your feedback

The Highlights:

On Wednesday, March 15th, 2023 the URL https://my.missouristate.edu will direct you to the new My Missouri State.
You will use your Office 365 Account information to log in to the new My Missouri State, but some applications will still require your BearPass Account information to sign in.
You can learn more about the new site and how to use it by reading the Fact Sheet and instructions for navigating and customizing your dashboard.
Legacy My Missouri State, the old platform, will be available via a link in the new portal until May 29th, 2023.

The home page of the new My Missouri State site — The New My Missouri State Home Page and Navigation Tips

System Update – Sunday, March 5, 2023

March 1, 2023 by Stacey Tune

On Sunday, March 5, the authentication system will be updated and therefore unavailable:

6:00 a.m. – 8:00 a.m. Blackboard and all other systems reliant upon CAS authentication will not be available during this time.

There will be no impact to other systems such as: University networks, phone systems, main websites, Banner, Office 365, email services, video surveillance systems, electronic door access, and the application for admission.

To maintain the University’s technology infrastructure at the level required to ensure reliable and secure delivery of services and technologies, Information Services will be applying updates to the Banner environment on Sunday.

Should you have any questions or concerns, please contact Stacey Tune directly at 417-836-6555 or via email at StaceyTune@MissouriState.edu.

Completed – Banner Updates February 5, 2023

February 5, 2023 by Stacey Tune

Greetings! The Banner updates have been completed and verified by Information Services personnel.

This was completed Sunday, February 5 around 10:30 AM.

Preview the New My Missouri State

November 15, 2022 by Aubrey Larimore Vargas

Information Services is pleased to announce that the brand new My Missouri State is ready for preview!

As the main hub for accessing university resources, the My Missouri State portal is long overdue for an upgrade. Information Services has been hard at work with the support of many of our functional areas to implement a new software that will totally transform My Missouri State into an easy-to-use, modern site that you can customize to fit your preferences. Read more about the New My Missouri State and learn how to customize your dashboard.

A link to the new My Missouri State has been added to the Quick Links menu in the current portal on the Home tab.

Timeline for Releasing the New Site

November 1, 2022: Most resources are available, and you can begin testing it out and providing feedback. Links will allow you to toggle between old and new systems.
Spring Break, March 11-19, 2023: https://my.MissouriState.edu will point to the new My Missouri State. The legacy system will still be available and links will allow you to toggle between the new and old systems.
End of Spring 2023 Semester: The legacy My Missouri State system will be turned off, and everyone will be using the new system.

Improved Security

With this new platform, it became possible to increase the security of My Missouri State, so you will be prompted to sign in and verify your identity with your Missouri State Office 365 Login and password instead of using your BearPass Login. If you aren’t sure what your Office 365 Login is, you can view it on your Account Information page.

Please take the opportunity to explore and test the new site. We would love to hear any constructive feedback you might have: My Missouri State Feedback Form.

We’re excited about the possibilities the new My Missouri State will provide – including a new and improved mobile app! – so we can’t wait to hear from you.

Office of Information Services

Cheek Hall 160 | ComputerServices@MissouriState.edu | 417-836-5770