Information Services Notifications and Outages

Be the first to know about system upgrades, outage notifications, and more from Information Services.

Reminder: System Updates Start Tomorrow

by

On May 9th, we announced system updates taking place over Memorial Day Weekend. These updates are focused on infrastructure, so our university community will not see any changes to our systems, but rest assured that these updates are creating a more modern, secure environment for our resources.

The following systems and applications will be unavailable beginning at 5pm on Friday, May 26th:

  • My Missouri State / My Grizzly Den (West Plains)
  • Admin Banner
  • Workflow
  • BDM
  • Self-Service Banner 8 (e.g. Student Information Menu, Student Records)
  • Banner Self Service 9 (e.g. Employee Dashboard, Registration)
  • DegreeWorks
  • Custom web applications (such as the Registration Status, Advising Notes, Chosen Name, and Direct Deposit pages)
  • All other systems reliant upon our database

There will be no impact to other systems such as: University networks, phone systems, main websites, Blackboard, Microsoft 365, email services, video surveillance systems, electronic door access, and the application for admission.

Access Missouri State Email    Access Blackboard Learn

System Update Schedule:

  • Outage begins Friday, May 26, 2023 at 5:00pm.
  • System testing and verification will occur throughout the day on Saturday, May 27th and Sunday, May 28th. Systems might be up and down during this time, but system functionality should not be expected until Monday.
  • On Monday May 29, 2023 additional verification and testing will continue, and access to Banner and related systems may be intermittent throughout the day.
  • Full system restoration is expected by the beginning of the work day on Tuesday, May 30, 2023.

Follow this page for updates as work progresses.

Status Updates for Memorial Day Weekend:

  • Thursday, May 25: System backups began at 5pm
  • Friday, May 26: Updates begin at 5pm. Banner and all database systems unavailable.

System Update: Banner Outage Starting Friday, May 26, 2023

by

Big changes are underway behind the scenes as Information Services works to modernize our databases and enterprise resource system. Over Memorial Day weekend, My Missouri State, Admin Banner, Workflow, BDM, SSB8, Self Service 9, DegreeWorks, our custom web applications, and all other systems reliant upon our database will be unavailable as we apply updates and perform system maintenance. The updates being applied impact infrastructure and not user experience, so our users will not encounter any functional differences to our systems once the updates are in place.

During this time, there will be no impact to other systems such as: University networks, phone systems, main websites, Blackboard, Office 365, email services, video surveillance systems, electronic door access, and the application for admission.

System Update Schedule:

  • Outage begins Friday, May 26, 2023 at 5:00pm.
  • Outage ends by Sunday, May 28, 2023 at 5:00pm.
  • On Monday May 29, 2023 additional verification and testing will continue, and access to Banner and related systems may be intermittent throughout the day.
  • Full system restoration is expected by the beginning of the work day on Tuesday, May 30, 2023. However, updates will be posted here if anything interferes with this schedule.

 

Banner Workflow Outage Starting Tue 14 March 2023

by

Update: Banner Workflow updates have been completed. Access to Workflow applications has been restored.

Banner Workflow needs to be upgraded to a more secure version in order to be safely moved to the cloud environment. The upgrade will start next week on Tue 14 March 2023. We chose spring break with input from our functional team, thinking this would be the least disruptive time for the outage.

The system and all related applications will be down during this process, which is expected to take 2-3 days. These systems will be disabled to prevent accidental usage during the upgrade.

Related systems include:

  • ADP
  • Curricular Action Workflow (CAW)
  • Per Course BearPAF
  • Course Credit Fee Waiver
  • Drop With a Hold
  • DG / DX Hold Removal
  • GRADS Dashboard

After the system is upgraded, there will be some downtime while we ensure everything is operating properly.

Additional outages as well as an announcement that all is well and ready for regular business processing with these applications will be announced via this platform. If you subscribe to this blog, you will receive notifications about this process.

We sincerely apologize for the short notice and extended downtime for this system. We know all of our systems are important for the business of the university and we work hard to minimize downtime and maximize notice for outages such as these. In this case, we were just backed into a corner because of some security shortcomings and didn’t feel like we could wait any longer.

Questions or concerns should be directed to Brian Edmond (BrianEdmond@MissouriState.edu).

Preview the New My Missouri State

by

Information Services is pleased to announce that the brand new My Missouri State is ready for preview!  

As the main hub for accessing university resources, the My Missouri State portal is long overdue for an upgrade. Information Services has been hard at work with the support of many of our functional areas to implement a new software that will totally transform My Missouri State into an easy-to-use, modern site that you can customize to fit your preferences. Read more about the New My Missouri State and learn how to customize your dashboard.

A link to the new My Missouri State has been added to the Quick Links menu in the current portal on the Home tab.

New My Missouri State preview link under Quick Links

Timeline for Releasing the New Site

November 1, 2022: Most resources are available, and you can begin testing it out and providing feedback. Links will allow you to toggle between old and new systems.
Spring Break, March 11-19, 2023:  https://my.MissouriState.edu will point to the new My Missouri State. The legacy system will still be available and links will allow you to toggle between the new and old systems.
End of Spring 2023 Semester: The legacy My Missouri State system will be turned off, and everyone will be using the new system.

Improved Security

With this new platform, it became possible to increase the security of My Missouri State, so you will be prompted to sign in and verify your identity with your Missouri State Office 365 Login and password instead of using your BearPass Login. If you aren’t sure what your Office 365 Login is, you can view it on your Account Information page.  

Please take the opportunity to explore and test the new site. We would love to hear any constructive feedback you might have: My Missouri State Feedback Form. 

We’re excited about the possibilities the new My Missouri State will provide – including a new and improved mobile app! – so we can’t wait to hear from you.

Office of Information Services

Cheek Hall 160 | ComputerServices@MissouriState.edu | 417-836-5770

Enterprise Resource Planning System – Computing Infrastructure Upgrade

by

The Information Services division periodically upgrades computing infrastructure components to provide optimal services.  See below for details regarding a forthcoming upgrade:

  • Friday, July 27, starting at 6:00 p.m., Computer Services will upgrade the computing infrastructure required to host the Enterprise Resource Planning (ERP) system’s Operational Data Store (ODS) and Electronic Data Warehouse (EDW).  The ODS/EDW Argos reporting feature will be unavailable for use from 6:00 p.m. on Friday, July 27 through 6:00 p.m. on Sunday, July 29.

The ERP Banner and Blackboard systems will be available for use during this upgrade period. Departments and users of the ODS/EDW Argos reporting feature are encouraged to plan accordingly and not depend on uninterrupted services during this time period.

If you have any questions or concerns about this upgrade, please contact:

Stacey Tune at: StaceyTune@MissouriState.edu or Brian Edmond at: BrianEdmond@MissouriState.edu