Information Services Notifications and Outages

Be the first to know about system upgrades, outage notifications, and more from Information Services.

Banner Outage Tonight (Fri 14 Aug 2026) at 6pm!

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Tonight (Friday 14 August 2026), we need to apply a quick security patch to our Banner environment. We plan to start at 6pm and expect less than an hour of total outage time. Due to the nature of the outage, some systems might remain available if you are using them at the time. This is not a comprehensive outage.

The following systems could be impacted during the outage:

  • My Missouri State
  • Admin Banner
  • Argos, including Bear Intelligence
  • Banner Document Management (BDM)
  • Self-service 9, including Employee Profile, Student Profile, Registration, and Faculty Assignments
  • Custom web applications (Grails and Django), including Who-What, ATLAS, and Class Dashboard
  • Any other system that relies on a direct connection to Banner

The following systems will not be impacted:

  • University networks
  • Phone systems
  • Main (public) websites
  • Brightspace
  • Office 365
  • Email services
  • Video surveillance systems
  • Electronic door access
  • Application for admission

If you have questions, please submit a Help Desk ticket.

UPDATED: Production BDM Down Until 10am Thu 30 July 2026

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Update 2:00pm 7/30. We continue to investigate the connections with Evisions for Checks and Purchase orders. 

Update 11:00am, 7/30. BDM Web viewer is now accessible.  We still have some steps to take to get our auto-indexing of Checks and Purchase Orders working through Evisions and we are diligently working on those, so please hold on those two components, but otherwise things should be up and running.  We will provide an additional update as the final components are ready.

Update 10:00am, 7/30. We apologize for the additional BDM outage time, we are continuing to troubleshoot issues related to our configuration change and are working with Ellucian to resolve the problem. We will provide updates as quickly as possible, and will provide another update no later than noon today.

Banner Document Management (BDM) requires a configuration change that will take it down around 4pm today (29 July 2026). We expect the system to be up no later than 10am Thu 30 July 2026. We will keep you informed when we bring BDM back for production work. The test system will also be affected.

Thanks for your patience as we keep our systems safe and secure!

Banner Update — Sunday, August 6, 2023

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On Sunday, August 6, the following systems will be updated and therefore unavailable:

  • 6:00 a.m. – 6:00 p.m. Admin Banner, BDM, SSB8, Self Service 9, our custom web applications, and all other systems reliant upon the database will not be available during this time.

There will be no impact to other systems such as: University networks, phone systems, main websites, Blackboard, Office 365, email services, video surveillance systems, electronic door access, and the application for admission.

To maintain the University’s technology infrastructure at the level required to ensure reliable and secure delivery of services and technologies, Information Services will be applying updates to the Banner environment on Sunday.

Should you have any questions or concerns, please contact Stacey Tune directly at 417-836-6555 or via email at StaceyTune@MissouriState.edu.

Completed: System Outage, May 26-29th

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Good news! The system updates have been completed and verified by Information Services personnel. This was completed Monday, May 29th around 4:30 PM.

The following systems are available once again:

  • My Missouri State / My Grizzly Den (West Plains)
  • Admin Banner
  • Workflow
  • BDM
  • Self-Service Banner 8 (e.g. Student Information Menu, Student Records)
  • Banner Self Service 9 (e.g. Employee Dashboard, Registration)
  • DegreeWorks
  • Custom web applications (such as the Registration Status, Advising Notes, Chosen Name, and Direct Deposit pages)
  • All other systems reliant upon our database

If you experience any errors or other problems with the above sites, please notify the Help Desk and we will work to resolve the issue.

System Update: Banner Outage Begins Now

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Banner and all database-reliant systems are now offline for this weekend’s system updates.

FOLLOW THIS PAGE FOR UPDATES AS WORK PROGRESSES

Status Updates for Memorial Day Weekend:

  • Thursday, May 25: System backups began at 5pm
  • Friday, May 26: Updates began at 5pm. Banner and all database systems unavailable.
  • Saturday, May 27: Work is underway and progressing slightly ahead of schedule. No issues to report.
  • Saturday, May 27: Updates are still ahead of schedule and most systems are complete. Access remains unavailable for all but Computer Services staff, who are beginning verification and testing for some systems.
  • Monday, May 29: Verifications are complete. Staff are still working to resolve a few minor issues within our systems, but all systems and applications are now online and responsive. If you experience errors or problems, please notify the Help Desk when they reopen on May 30th. 

Previous Communications

The following systems and applications will be unavailable beginning at 5pm on Friday, May 26th:

  • My Missouri State / My Grizzly Den (West Plains)
  • Admin Banner
  • Workflow
  • BDM
  • Self-Service Banner 8 (e.g. Student Information Menu, Student Records)
  • Banner Self Service 9 (e.g. Employee Dashboard, Registration)
  • DegreeWorks
  • Custom web applications (such as the Registration Status, Advising Notes, Chosen Name, and Direct Deposit pages)
  • All other systems reliant upon our database

There will be no impact to other systems such as: University networks, phone systems, main websites, Blackboard, Microsoft 365, email services, video surveillance systems, electronic door access, and the application for admission.

Access Missouri State Email    Access Blackboard Learn

System Update Schedule:

  • Outage begins Friday, May 26, 2023 at 5:00pm.
  • System testing and verification will occur throughout the day on Saturday, May 27th and Sunday, May 28th. Systems might be up and down during this time, but system functionality should not be expected until Monday.
  • On Monday May 29, 2023 additional verification and testing will continue, and access to Banner and related systems may be intermittent throughout the day.
  • Full system restoration is expected by the beginning of the work day on Tuesday, May 30, 2023.