The Electronic Fax service provided by the Networking and Telecommunications department is currently down. The service was being upgraded to eliminate failed fax transmissions that are caused by too many analog to digital conversions inherent in FoIP – Fax over Internet Protocol. Unfortunately, the upgrade unexpectedly caused the service to go offline. Local and vendor support staff are working as quickly as possible to restore services.
If you have urgent need to receive or transmit any faxes during this outage, please contact Steve Coffman at 417-836-4227 or Mark Harsen at 417-836-4392 to make special arrangements.
On Friday, April 17, 2020, the following systems will be replaced with newer equipment and therefore unavailable:
- 9:00 p.m. – 10:00 p.m. – All Internet access to and from the Springfield, West Plains and Mountain Grove campuses will be unavailable. Logging in to Blackboard and Office 365 from off campus will not work during this time, but the services will be available for previously logged in users.
Internet access for Commercial Network services such as those used by the eFactory downtown will not be affected. Other services not affected include phone systems, electronic door access and video surveillance systems.
To maintain the University’s technology infrastructure at the level required to ensure reliable and secure delivery of services and technologies, Information Services occasionally must update and replace equipment. Friday evening the firewall that protects the University network will be replaced with a newer model that will include additional security features as well as handle higher speeds.
Should you have any questions or concerns, please contact Josh Stuppy at 417-836-6449 or via email at JoshStuppy@MissouriState.edu.
All telephone service at the West Plains campus is now restored.
The phone switch serving the West Plains campus is currently experiencing failures this morning. Users are receiving a “fast busy” signal when attempting to call in or out of the West Plains campus. Networking and Telecommunications staff are currently investigating and will restore services as soon as possible.
Today at approximately 10:55 a.m. CST, a key networking component breakdown caused a cascade failure that rendered the MSU networks non-operational. Services were restored and all systems appeared to be functional again by 11:15 a.m. We apologize for the interruption in service and are striving to remedy the situation so that it does not occur again.
The cause of the failure is not entirely known, but is likely tied to a known hardware problem or a potential software flaw. Networking and Telecommunications were already aware of this latent problem and had plans to correct the issue in two (2) days on our scheduled Upgrade Day on Sunday, May 27th, 2018 which, of course, is still planned.