Information Services Notifications and Outages

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Blackboard App Not Functioning as Intended After Update (Resolved)

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The Blackboard app has been updated, and login issues have now been resolved. You should be prompted for Web Login. If you receive an invalid username/password error, you may need to clear your cache (Android only) or delete and re-download the Blackboard Learn app (iOS) from the relevant app store. Once you have done so, you should be appropriately directed to the web login page and be able to sign in as expected.

Additions information regarding the app can be found in our Knowledge Base.

Steps for clearing cache (Android only). 

Step 1: open settings and locate the Blackboard app:

Step 2: Under App info, click Storage, then Clear Cache.

Step 3: Confirm the cache deletion (this will not impact your assignments or other data within Blackboard, just your local app data).

 

Previous Issue:

Updated: September 14, 2022

Some versions of the app are currently returning an error message of Incorrect username/password.

If you are routed through the Missouri State Web Login page as shown below, you should be able to login as expected with the standard app experience. We will continue to provide updates as Blackboard refines their fix to this issue.

 

 

 

If users receive errors regarding inability to reach the institution’s server, they may need to update their app. See the screenshot below for an example.

In addition, once users update the app, they will need to accept the new privacy agreement. This may not be sized correctly for many mobile devices and users may need to swipe across to see the OK button and accept the new terms.

Finally, the mobile app is currently not functioning as expected. Users will see the mobile version of the Blackboard site in their app interface. This is a temporary bug and we will update users when we have a solution or a workaround for this issue.

 

Updated Reminder: Upgrade Day, August 14, 2022

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On Sunday, August 14, 2022, several university systems will be down for scheduled maintenance.

  • 12:01 a.m. – 1:30 a.m. – Internet for Springfield, West Plains and Mountain Grove campuses will be unavailable.
  • 7:00 a.m. – 12:00 p.m. – During this time, users who sign in to Office 365 services with an account in the format “abc123@missouristate.edu” may not be able to login into email or Office 365. Affected users include Faculty/Staff with accounts created before December 11, 2019.
    After this change, some users may be asked to sign in again.
  • 8:00 a.m. – 12:00 p.m. – Wireless network upgrades will impact wireless service on the Springfield campus causing intermittent outages during this time.
  • 12:00 p.m. – 5:00 p.m. – Firewall upgrades will impact services operated from university data centers, the Bookstore, and Magers Health and Wellness Center. Users of university services may notice brief, intermittent outages during this time.

Should you have any questions or concerns, please contact Stacey Tune directly at 417-836-6555 or via email at StaceyTune@MissouriState.edu.

Reminder: Upgrade Day, August 14, 2022

by

On Sunday, August 14, 2022, several university systems will be down for scheduled maintenance.

  • 12:01 a.m. – 1:30 a.m. – Internet for Springfield, West Plains and Mountain Grove campuses will be unavailable.
  • 7:00 a.m. – 12:00 p.m. – During this time, users who sign in to Office 365 services with an account in the format “abc123@missouristate.edu” may not be able to login into email or Office 365. Affected users include Faculty/Staff with accounts created before December 11, 2019.
    After this change, some users may be asked to sign in again.
  • 8:00 a.m. – 12:00 p.m. – Wireless network upgrades will impact wireless service on the Springfield campus causing intermittent outages during this time.
  • 12:00 p.m. – 5:00 p.m. – Firewall upgrades will impact services operated from university data centers, the Bookstore, and Magers Health and Wellness Center. Users of university services may notice brief, intermittent outages during this time.

Should you have any questions or concerns, please contact Stacey Tune directly at 417-836-6555 or via email at StaceyTune@MissouriState.edu.

Upgrade Day, August 14, 2022

by

On Sunday, August 14, 2022, several university systems will be down for scheduled maintenance.

  • 12:01 a.m. – 1:30 a.m. – Internet for Springfield, West Plains and Mountain Grove campuses will be unavailable.
  • 7:00 a.m. – 12:00 p.m. – During this time, users who sign in to Office 365 services with an account in the format “abc123@missouristate.edu” may not be able to login into email or Office 365. Affected users include Faculty/Staff with accounts created before December 11, 2019.
    After this change, some users may be asked to sign in again.
  • 8:00 a.m. – 12:00 p.m. – Wireless network upgrades will impact wireless service on the Springfield campus causing intermittent outages during this time.
  • 12:00 p.m. – 5:00 p.m. – Firewall upgrades will impact services operated from university data centers, the Bookstore, and Magers Health and Wellness Center. Users of university services may notice brief, intermittent outages during this time.

Should you have any questions or concerns, please contact Stacey Tune directly at 417-836-6555 or via email at StaceyTune@MissouriState.edu.