Information Services Notifications and Outages

Be the first to know about system upgrades, outage notifications, and more from Information Services.

System Updates Begin in One Hour (5pm)

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System updates are nearly underway! Be sure to save all work being done in Admin Banner and other database applications before 5:00pm tonight. As a reminder, this upgrade weekend includes downtime for the below systems and applications:

The following systems and applications will be unavailable beginning at 5pm on Friday, May 26th:

  • My Missouri State / My Grizzly Den (West Plains)
  • Admin Banner
  • Workflow
  • BDM
  • Self-Service Banner 8 (e.g. Student Information Menu, Student Records)
  • Banner Self Service 9 (e.g. Employee Dashboard, Registration)
  • DegreeWorks
  • Custom web applications (such as the Registration Status, Advising Notes, Chosen Name, and Direct Deposit pages)
  • All other systems reliant upon our database

There will be no impact to other systems such as: University networks, phone systems, main websites, Blackboard, Microsoft 365, email services, video surveillance systems, electronic door access, and the application for admission.

Access Missouri State Email    Access Blackboard Learn

System Update Schedule:

  • Outage begins Friday, May 26, 2023 at 5:00pm.
  • System testing and verification will occur throughout the day on Saturday, May 27th and Sunday, May 28th. Systems might be up and down during this time, but system functionality should not be expected until Monday.
  • On Monday May 29, 2023 additional verification and testing will continue, and access to Banner and related systems may be intermittent throughout the day.
  • Full system restoration is expected by the beginning of the work day on Tuesday, May 30, 2023.

Follow this page for updates as work progresses.

Status Updates for Memorial Day Weekend:

  • Thursday, May 25: System backups began at 5pm
  • Friday, May 26: Updates begin at 5pm. Banner and all database systems unavailable.

Reminder: System Updates Start Tomorrow

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On May 9th, we announced system updates taking place over Memorial Day Weekend. These updates are focused on infrastructure, so our university community will not see any changes to our systems, but rest assured that these updates are creating a more modern, secure environment for our resources.

The following systems and applications will be unavailable beginning at 5pm on Friday, May 26th:

  • My Missouri State / My Grizzly Den (West Plains)
  • Admin Banner
  • Workflow
  • BDM
  • Self-Service Banner 8 (e.g. Student Information Menu, Student Records)
  • Banner Self Service 9 (e.g. Employee Dashboard, Registration)
  • DegreeWorks
  • Custom web applications (such as the Registration Status, Advising Notes, Chosen Name, and Direct Deposit pages)
  • All other systems reliant upon our database

There will be no impact to other systems such as: University networks, phone systems, main websites, Blackboard, Microsoft 365, email services, video surveillance systems, electronic door access, and the application for admission.

Access Missouri State Email    Access Blackboard Learn

System Update Schedule:

  • Outage begins Friday, May 26, 2023 at 5:00pm.
  • System testing and verification will occur throughout the day on Saturday, May 27th and Sunday, May 28th. Systems might be up and down during this time, but system functionality should not be expected until Monday.
  • On Monday May 29, 2023 additional verification and testing will continue, and access to Banner and related systems may be intermittent throughout the day.
  • Full system restoration is expected by the beginning of the work day on Tuesday, May 30, 2023.

Follow this page for updates as work progresses.

Status Updates for Memorial Day Weekend:

  • Thursday, May 25: System backups began at 5pm
  • Friday, May 26: Updates begin at 5pm. Banner and all database systems unavailable.

System Update: Banner Outage Starting Friday, May 26, 2023

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Big changes are underway behind the scenes as Information Services works to modernize our databases and enterprise resource system. Over Memorial Day weekend, My Missouri State, Admin Banner, Workflow, BDM, SSB8, Self Service 9, DegreeWorks, our custom web applications, and all other systems reliant upon our database will be unavailable as we apply updates and perform system maintenance. The updates being applied impact infrastructure and not user experience, so our users will not encounter any functional differences to our systems once the updates are in place.

During this time, there will be no impact to other systems such as: University networks, phone systems, main websites, Blackboard, Office 365, email services, video surveillance systems, electronic door access, and the application for admission.

System Update Schedule:

  • Outage begins Friday, May 26, 2023 at 5:00pm.
  • Outage ends by Sunday, May 28, 2023 at 5:00pm.
  • On Monday May 29, 2023 additional verification and testing will continue, and access to Banner and related systems may be intermittent throughout the day.
  • Full system restoration is expected by the beginning of the work day on Tuesday, May 30, 2023. However, updates will be posted here if anything interferes with this schedule.

 

New Mobile App for My Missouri State

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The Home page dashboard in MSU Mobile
MSU Mobile Home

Exciting news—a brand new My Missouri State mobile application will soon be available! Now that the new My Missouri State website is up and running, we have a much-improved mobile application to make your My Missouri State experience better than ever.

Starting tomorrow, March 29th, the Google Play Store and Apple App Store will be updated with the new version of the MSU Mobile app. If you already have the MSU Mobile app installed on your device, it should update automatically (depending on your settings) but if it doesn’t you can download it directly from your app store.

The new app matches the new My Missouri State website, making it easy to switch between the app and site. Your dashboard will match the website, so your customizations will stay in place, providing you with the resources you use most often as soon as you open the app. As you select a card, it conveniently slides up from the bottom of your screen to display all content available on that card. You can also manage your cards by adding and removing them from your home page with the bookmark icon just as you would on the website.

Bear Line Shuttle Tracker on MSU Mobile
Bear Line Shuttles card in app
The Student Schedules card in MSU Mobile
My Student Schedules card in app

Microsoft 365 is the New Office 365

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Changes to the Office 365 Platform

If you’ve signed in to your Missouri State email or any of the other online Office apps recently, you may have noticed some changes to the online portal. Microsoft announced last year that they are rebranding the Office 365 platform to Microsoft 365. You may have even seen one or both of the below notices after logging in to the online portal:

Missouri State Microsoft 365 Home page

The above screen is what you should see when logging into the online portal for the first time since the announcement about the rebranding was posted. As you can see above, all mentions of “Office 365” and the orange icon have now been replaced by “Microsoft 365” and the new blue and purple icon.

New to Microsoft 365? Message Banner

If you see this “New to Microsoft 365?” question, it might be alarming at first, especially if you have been using Office 365 for awhile. However, no changes have been made to our existing Office 365 licenses other than rebranding the name. This is the same message new users will see when they first log in to their Missouri State Microsoft 365 account, but if you are an existing user there is nothing to worry about. All of the familiar apps and features, like email, Teams, SharePoint, OneDrive, Stream, etc. will still be available to you on the Microsoft 365 platform. You can read more about the rebranding from Microsoft, and they have also provided a list of frequently asked questions that you can find below:

FAQs About Microsoft 365

  • What is changing?

    Over the last couple years, Microsoft has evolved Office 365 into its flagship productivity suite, so they are creating an experience to help you get the most out of the new Microsoft 365. In the coming months, Office.com, the Office mobile app, and the Office app for Windows will become the Microsoft 365 app, with a new icon, a new look, and even more features.

  • When will these changes happen?

    Changes will begin rolling out for Office.com in November 2022. And then changes will begin rolling out for the Office app on Windows and the Office mobile app in January 2023.

  • Who will these changes apply to?

    These changes will apply to everyone who uses the Office app for work, school, or personal use.

  • How will these changes impact me? Do I need to do anything?

    There will be no impact to your existing account, profile, or files. The app will update automatically with a new icon and name, so keep an eye out for those changes in November 2022 and beyond.

  • What is Microsoft 365?

    Microsoft 365 is Microsoft’s cloud-powered productivity platform that includes apps like Microsoft Teams, Word, Excel, PowerPoint, Outlook, OneDrive, and so much more. Prior to this rebranding, the platform was called “Office 365.”

  • Where do I get the new Microsoft 365 app?

    Once released, the new Microsoft 365 app and online portal will be available on the web at Microsoft365.com, on Windows via the Microsoft Store, and in both Google Play and the Apple App Store.

  • What’s new in the Microsoft 365 app?

    • New types of content creation and templates: Create is your place to quickly start on projects across several Microsoft 365 apps either from blank templates or try recommended templates for quicker inspiration. The Create module is already available to all users on the web, Windows, and mobile, with more template types arriving for consumers next year.
    • New Apps module: Discover, launch, and pin the tools you use the most across Microsoft 365. Available to all users on the web and Windows, and on mobile in the coming months.
    • My Content: A popular feature for business customers, My Content is a central location to view and access all your content – created by you or shared with you – regardless of where it’s stored. Available to all users on the web and Windows.
    • Feed: Relevant content based on who you work with and what you work on is surfaced through an easy-to-digest interface to simplify your workflow. Available today for commercial users on the web, Windows, and mobile.
    • Tagging: A new way to group and organize your content with custom tags across all types of content. Available now on the web and Windows.
    • Stay on top of the latest Microsoft 365 features rolling out by following the “What’s new in Microsoft 365” blog here.

  • Is Office going away entirely?

    No, as part of Microsoft 365 you will continue to get access to apps like Word, Excel, PowerPoint and Outlook. Additionally, there are no changes to existing Office 365 subscription plans, including the Education, Enterprise, Business, and Personal plans. Microsoft 365 is simply a refresh and update of the Office 365 platform, so you will not lose any applications, features, or tools due to this change.