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Information Services Notifications and Outages

Be the first to know about system upgrades, outage notifications, and more from Information Services.

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Resolved: Brightspace Connection Problems

September 8, 2026 by Lacey Geiger

Update 2:00 PM Central

Brightspace reports that the issues should now be resolved. We are monitoring to ensure that there are no further problems reported. If you are still experiencing connectivity issues, please submit a ticket so we can get you the fastest possible assistance. Thank you.

Original Post:

Brightspace is currently experiencing connection problems. Users may experience slowness or 500 errors at this time. We will continue to provide updates on the situation as they are available.

Format Change for New Missouri State Login Accounts 

August 28, 2026 by Lacey Geiger

Starting September 2nd, newly created Missouri State login accounts will look a little different. Previously, new accounts ended in either “s” for student, or “e” for employee. However, as we re-imagine the account process, we will no longer create separate accounts for different roles at the university, so this distinction is being phased out.  

At this time there are no changes to already existing accounts, but you will begin to see employees who have a Missouri State login account ending in “s” if they have a previous student account. Students may also have accounts ending in “e” if they are current or former employees. That should not be considered a marker of someone’s main role with the university moving forward. 

New student and employee accounts will use a combination of initials and numbers followed by @missouristate.edu (e.g. abc123@missouristate.edu). New accounts will also not contain @login or @live as part of the Missouri State login account. The email address and Missouri State login account will match when accounts are initially created, though both students and employees are still eligible to request an email alias if desired. 

We appreciate everyone’s understanding as we make these changes to streamline our process and improve the account experience for all our users. Questions or problems regarding this process should be submitted as a ticket for prompt assistance.  

Filed Under: Microsoft Services

Banner Patch Installation Complete!

August 14, 2026 by Brian Edmond

The Banner security patch installation is complete and the system has been verified by Information Services personnel. If you encounter any issues with Banner or related systems, please use the normal support channels to report it. Thank you for your patience!

Tagged With: Banner, downtime, maintenance, Outage

Banner Outage Tonight (Fri 14 Aug 2026) at 6pm!

August 14, 2026 by Brian Edmond

Tonight (Friday 14 August 2026), we need to apply a quick security patch to our Banner environment. We plan to start at 6pm and expect less than an hour of total outage time. Due to the nature of the outage, some systems might remain available if you are using them at the time. This is not a comprehensive outage.

The following systems could be impacted during the outage:

  • My Missouri State
  • Admin Banner
  • Argos, including Bear Intelligence
  • Banner Document Management (BDM)
  • Self-service 9, including Employee Profile, Student Profile, Registration, and Faculty Assignments
  • Custom web applications (Grails and Django), including Who-What, ATLAS, and Class Dashboard
  • Any other system that relies on a direct connection to Banner

The following systems will not be impacted:

  • University networks
  • Phone systems
  • Main (public) websites
  • Brightspace
  • Office 365
  • Email services
  • Video surveillance systems
  • Electronic door access
  • Application for admission

If you have questions, please submit a Help Desk ticket.

Filed Under: Springfield Tagged With: Banner, BDM, downtime, ERP, maintenance, Outage

ZOOM Licenses

August 13, 2026 by Steve Coffman

HOW TO CHECK IF I HAVE A PRO LICENSE? (MEETINGS LONGER THAN 40 MIN)

Login to your account on zoom. Under settings, look at “My Account”

If you see “Basic” under your account you are only licensed for 40 min. If you see “licensed” you are setup with a pro license and can run meetings for as long as needed. If you need a pro license email the Telecommunications mailbox at telecommunications@missouristate.edu.

NOTE: If you account gets changed from a “Basic” to a “Pro Version” make sure you log out and back in.

Basic License

PRO License

 

Filed Under: Uncategorized, Zoom

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