Thank you all for your patience. The remaining issues with Banner Document Manager (BDM) have been rectified and all document links should now be working as anticipated. If you are still experiencing any trouble, please submit a ticket so we can connect you with the fastest possible assistance.
Currently we are having an issues accessing the pro licenses of zoom which allows for meetings longer than 40 minutes. We are working with the vendor now to figure out the issue. We will update when we have more info.
*Zoom has granted us access to limited pro licenses. Please contact Telecommunications at telecombilling@MissouriState.edu for temporary access to a pro license.
UPDATE: Zoom is expected to start the provisioning this morning. If everything goes smoothly we should be back up within 24 hours.
RESOLVED: Zoom has finished the provisioning. We will be updating the user list and moving licenses this morning. If anyone that had the pro version before doesn’t see their account updated by noon today please reach out to us at telecombilling@MissouriState.edu. Again thanks for everyone’s patience and help on this.
HOW TO CHECK IF I HAVE A PRO LICENSE? (MEETINGS LONGER THAN 40 MIN)
Login to your account on zoom. Under settings, look at “My Account”
If you see “Basic” under your account you are only licensed for 40 min. If you see “licensed” you are setup with a pro license and can run meetings for as long as needed. If you need a pro license see above to have your account changed.
Basic License
PRO License
The Banner upgrade is complete and the system has been verified by Information Services personnel and relevant functional areas. If you encounter any issues with Banner or related systems, please use the normal support channels to report it. Thank you to everyone who jumped in to assist with the upgrade!
Update 2:00pm 7/30. We continue to investigate the connections with Evisions for Checks and Purchase orders.
Update 11:00am, 7/30. BDM Web viewer is now accessible. We still have some steps to take to get our auto-indexing of Checks and Purchase Orders working through Evisions and we are diligently working on those, so please hold on those two components, but otherwise things should be up and running. We will provide an additional update as the final components are ready.
Update 10:00am, 7/30. We apologize for the additional BDM outage time, we are continuing to troubleshoot issues related to our configuration change and are working with Ellucian to resolve the problem. We will provide updates as quickly as possible, and will provide another update no later than noon today.
Banner Document Management (BDM) requires a configuration change that will take it down around 4pm today (29 July 2026). We expect the system to be up no later than 10am Thu 30 July 2026. We will keep you informed when we bring BDM back for production work. The test system will also be affected.
Thanks for your patience as we keep our systems safe and secure!
On Sunday 2 August 2026, Banner Q2 upgrades will be applied to the production system.
During this time, you should plan for Banner and related systems to be unavailable between 6:00 am and 6:00 pm. We strive to complete the upgrade as quickly as possible but sometimes need the extra time to finish everything. Rest assured we will make the system available again as soon as the upgrade is complete.
The following primary systems will be unavailable during the upgrade:
- My Missouri State
- Admin Banner
- Argos, including Bear Intelligence
- Banner Document Management (BDM)
- Self-service 9, including Employee Profile, Student Profile, Registration, and Faculty Assignments
- Custom web applications (Grails and Django), including Who-What, ATLAS, and Class Dashboard
- Any other system that relies on a direct connection to Banner
The following systems will not be impacted:
- University networks
- Phone systems
- Main (public) websites
- Brightspace
- Office 365
- Email services
- Video surveillance systems
- Electronic door access
- Application for admission
If you have questions, please submit a Help Desk ticket.